Forum Discussion

rsmoot's avatar
rsmoot
Copper Contributor
Mar 31, 2022
Solved

Deleted Resource account with phone number still assigned.

At the bottom Manage resource accounts in teams, there is a section for deleting resource accounts.  https://docs.microsoft.com/en-us/microsoftteams/manage-resource-accounts   It states: Make sure...
resource account
  • Greg Anthony's avatar
    Greg Anthony
    Jan 29, 2024

    If you delete a resource account without first removing the phone number you can run Get-CsPhoneNumberAssignment -TelephoneNumber <+phonenumber> and note the AssignedPstnTargetId which is the Identity of the deleted Resource Account.

    Then run the following to remove the number.
    Remove-CsPhoneNumberAssignment -Identity <AssignedPstnTargetId> -PhoneNumber <+phonenumber to unassign> -PhoneNumberType <DirectRouting|CallingPlan|OperatorConnect>

Greg Anthony's avatar
Greg Anthony
Icon for Microsoft rankMicrosoft
Jan 29, 2024

If you delete a resource account without first removing the phone number you can run Get-CsPhoneNumberAssignment -TelephoneNumber <+phonenumber> and note the AssignedPstnTargetId which is the Identity of the deleted Resource Account.

Then run the following to remove the number.
Remove-CsPhoneNumberAssignment -Identity <AssignedPstnTargetId> -PhoneNumber <+phonenumber to unassign> -PhoneNumberType <DirectRouting|CallingPlan|OperatorConnect>

vorsite's avatar
vorsite
Copper Contributor
Jan 29, 2024

I haven't tried this but if this works, this is a great solution. Typically you need to open a support case with Microsoft and it takes 2-3 days to find the right contact and reach a resolution. Greg Anthony 

Resources