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Deleted Resource account with phone number still assigned.
At the bottom Manage resource accounts in teams, there is a section for deleting resource accounts. https://docs.microsoft.com/en-us/microsoftteams/manage-resource-accounts It states: Make sure...
If you delete a resource account without first removing the phone number you can run Get-CsPhoneNumberAssignment -TelephoneNumber <+phonenumber> and note the AssignedPstnTargetId which is the Identity of the deleted Resource Account.
Then run the following to remove the number.
Remove-CsPhoneNumberAssignment -Identity <AssignedPstnTargetId> -PhoneNumber <+phonenumber to unassign> -PhoneNumberType <DirectRouting|CallingPlan|OperatorConnect>
Exactly the same issue here. Number still seems to be in limbo, resource account has been removed but the direct routing number cannot be assingned to another user as it still thinks its in use.
Looking at the PSTN logs via Teams the calls are still pointing to the old resource account.
Ive had a ticket open for a month with Microsoft support and we are no further forward with a resolution. Does anyone know how this can be resolved?
Looking at the PSTN logs via Teams the calls are still pointing to the old resource account.
Ive had a ticket open for a month with Microsoft support and we are no further forward with a resolution. Does anyone know how this can be resolved?