Forum Discussion
Chat icon in gray, can't use chat
Chat icon in gray, can't use chat
We have problems with chats for meeting members, it appears as chat disabled, we organizers leave the option enabled Who can present?
"just me" is supposed to just disable the option to share, take control, etc. but not the option to write by chat, this is already happening in many class-type computers, please could they help us to solve this problem, maybe there is some trick.
Note:
* all members belonged to the team.
* detect that about 2/14 members entered as guests.
Please write me at lmaihuir@trener.edu.pe, they would help me a lot if it were in Spanish, I would appreciate it a lot, if not, that's fine too.
4 Replies
Hi,
From what you are describing, it looks like you have chat disabled for guests in your policy and as you pointed out, a bunch of folks seem to be coming in as guests and not as registered users. How are folks being invited to the meeting? Are you just sharing out a link or are they invited to the actual meeting using the calendar as required attendees?
Best,
bp
Hello good morning, thanks for responding, as I mentioned only 2/14 of a meeting joined as a guest, but the others were members of the team, but I do not understand why this is happening in several teams, there are some errors or problems .. Maybe it has to do with the version of the equipment they use?
- Hi,
I doubt if equipment is the issue. Could you clarify how the 2 users were invited to the meeting? Were they directly invited from the calendar? Were the other 12 users able to chat?
