Forum Discussion
Chat button missing in a Teams Meeting?
Howdy,
We had a Teams Meeting with around 150 people and a bunch of people didn't have the Chat button to click in the action bar to open the side panel. I had the issue and accidentally left the meeting and went back in and then I had the button. After the meeting was over, lots of people reported they didn't have the chat button so they couldn't submit questions to the meeting.
Does anyone know if this is a known issue or why it might have happened and if there's a way to make it not happen again? 🙂
Thanks.
Annoying for you! 4BobRandall A couple of things i'd suggest...
1) Get them to download the Teams desktop app if they are using the web app. There should be a download button bottom left of the app.
2) Upgrade to the new Teams meeting features - select profile pic and choose settings and tick the box for 'turn on new meeting experience' it requires restarting Teams so right click the teams icon and 'quit' then reopen Teams.
- Now we can repro the similar issue.
My child use Office365 for the online classes of public school.
We have a win10 surface book and iPad Pro 2021 which can login Teams through Office365 accounts. Which means we can experience the Teams' function through different devices and platforms.
Now we find the Chat button on iPad surprisingly disappeared, it has been there at the beginning, meanwhile there is no such problem for the Teams on Surface Book. Since we are using the same Office 365 account for login and we can join the Teams meeting without other problems, so in our case it is the Teams App on iPad OS lost chat button. - are there any OSX / Mac based solution out there? We use Teams too 🙂
I have this issue in a meeting with only about 10 participants. I finally figured out that the organizer created the meeting from a "Channel" in MS Teams and if you are not a member of the team, you don't get to chat.
Kelemvor333 we're having the same issue. Our Teams has been updated because the organizer of the meeting has break-out rooms option.
Chat disappeared for all of us and when I try to chat through the non-meeting window I get the notification below. Note that I was in the meeting when I received this:
In my case, the meetings series had the channel set to a team's channel to what some attendees were not members.
The quick "solution" is to add those attendees to that team, but this probably defeats the purpose of having a team.
Our "solution," since we cannot remove the channel, was to stop the series earlier and create a new one without a channel.
I am sure it is something Microsoft could fix.
I am having a similar issue, however, not in an official business meeting setting. I am a secondary teacher and several of my students are using Android phones to tune into our online classes. The chat feather is a vital part of this online learning process as most students don't want to show their faces or speak out loud [insert eyeroll].
I've read over all these posts and don't see anything that helps in my situation. Would love if Microsoft could fix this glitch. My student has uninstalled and reinstalled the Teams app on the phone.
Thanks for any solutions available.
Kelemvor333 i don't have a chat box on the microsoft team
We've seen this as well, typically larger meetings but most recently in a 40 person meeting. We had submitted a ticket a couple months back and Microsoft confirmed throttling on our tenant caused the issue. We did go a few weeks without the issue being reported after limits were increased, but we are now seeing this issue again.
Kelemvor333yes my chat button is gone too but I think my situation is different my normal chat button is fine but the button to chat with your friends or for example, my sister the button is gone like it was never there I don't know what to do I've tried everything.
Our solution came from our client, who had encountered the problem before. Simply avoid having the meeting within a channel. So when you arrange the meeting in the Teams calendar, do not add a channel.
Correct but then you get a message that only members of the channel can access chat....however, I am speaking about "no Chat" at all...and it is a meeting invite from outlook without channel.
we've the same problem ... Multiple users can not see the chat icon
But they should have the necessary rights to see the Chat button via Setup policy
App setup policies / global -> pinned Apps:
- Activity
- Chat
- Teams
- Calendar
- Calling
- Files
Does anybody has an idea?
Kelemvor333 and others
We are experiencing the same issue....with and without external users, meetings of all sizes. I wish there was some outline of why it occurs and how to rectify. The solution of leaving and returning doesn't always work.
