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Kelemvor333's avatar
Kelemvor333
Iron Contributor
Apr 03, 2020
Solved

Chat button missing in a Teams Meeting?

Howdy,   We had a Teams Meeting with around 150 people and a bunch of people didn't have the Chat button to click in the action bar to open the side panel.  I had the issue and accidentally left th...
meetings
microsoft teams
  • HannahH2020's avatar
    HannahH2020
    Sep 10, 2020

    Annoying for you! 4BobRandall A couple of things i'd suggest...

     

    1) Get them to download the Teams desktop app if they are using the web app. There should be a download button bottom left of the app.

    2) Upgrade to the new Teams meeting features - select profile pic and choose settings and tick the box for 'turn on new meeting experience' it requires restarting Teams so right click the teams icon and 'quit' then reopen Teams.

escupham's avatar
escupham
Iron Contributor
Sep 30, 2020

We've seen this as well, typically larger meetings but most recently in a 40 person meeting.  We had submitted a ticket a couple months back and Microsoft confirmed throttling on our tenant caused the issue.  We did go a few weeks without the issue being reported after limits were increased, but we are now seeing this issue again.

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