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Keliath's avatar
Keliath
Copper Contributor
Jul 08, 2021

Cannot log into teams enabled phone

We are getting this issue where a user with a common area license can log into a Yealink MP56 Teams enabled phone with little to no issues.

If we try and log in a user with a phone system license we get the error "Something went wrong. Let’s try again"

 

I pulled the logs from the device and noted these -

<132>Jul 8 09:45:42 GUI [892:950]: ANDR<4+warnin> 2159 2159 W ActivityThread: handleWindowVisibility: no activity for token android.os.BinderProxy@cf8c00a
<134>Jul 8 09:45:42 GUI [892:950]: ANDR<6+info > 1202 1230 D GotoHomeHelper: onResumeUpdate com.microsoft.windowsintune.companyportal
<134>Jul 8 09:45:42 GUI [892:950]: ANDR<6+info > 1202 1221 D ApplicationObserver: onResumeUpdate: com.microsoft.windowsintune.companyportal
<134>Jul 8 09:45:42 GUI [892:950]: ANDR<6+info > 2159 2159 I am_on_create_called: [0,com.microsoft.windowsintune.companyportal.views.DismissAppActivity,performCreate]
<134>Jul 8 09:45:42 GUI [892:950]: ANDR<6+info > 981 1016 I sysui_count: [window_time_0,0]
<134>Jul 8 09:45:42 GUI [892:950]: ANDR<6+info > 981 1016 I sysui_multi_action: [757,803,799,window_time_0,802,0]
<134>Jul 8 09:45:42 GUI [892:950]: ANDR<6+info > 2159 2159 D YLSystemConfigs: getKeyPackagesList key : features.request_feature_no_title_packages, package : com.microsoft.skype.teams.ipphone
<134>Jul 8 09:45:42 GUI [892:950]: ANDR<6+info > 2159 2159 I am_on_start_called: [0,com.microsoft.windowsintune.companyportal.views.DismissAppActivity,handleStartActivity]
<131>Jul 8 09:45:42 GUI [892:950]: ANDR<3+error > 1642 1642 E EnrollmentProcessor: ProcessId: 1642, Thread: main, Loading Welcome Activity with failure message Something went wrong. Let’s try again., reasonCode 2, failureReason 5

 

I can also see in Azure Active Directory 

Sign-in error code
50199
Failure reason
For security reasons, user confirmation is required for this request. Please repeat the request allowing user interaction.
 
We have enabled the recommended ports and whitelisted the IP addresses.
Phones have the most current firmware and teams app.
Any suggestions on how to resolve the issue will be greatly appreciated.

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