Forum Discussion

Keliath's avatar
Keliath
Copper Contributor
Jul 08, 2021

Cannot log into teams enabled phone

We are getting this issue where a user with a common area license can log into a Yealink MP56 Teams enabled phone with little to no issues. If we try and log in a user with a phone system license we...
Administrator
microsoft teams
Settings
  • Keliath's avatar
    Keliath
    Copper Contributor
    Jul 08, 2021
    Thanks, I already have read that one. We already have installed the latest firmware - 122.15.0.44. It only fixed the common area license accounts and not the phone system license accounts.
    • darin worthington's avatar
      darin worthington
      Copper Contributor
      Jul 27, 2021

      Keliath I am having the same error with a Poly CCX500.  Did you happen to get this resolved?

      • Keliath's avatar
        Keliath
        Copper Contributor
        Aug 10, 2021
        Sorry I also forgot to mention, I changed the SNTP Server and Alternate SNTP Server by navigating to the Poly URL. Once I did that, I was able to log in on our corp network.

Resources