Cannot Join Teams Meeting via Desktop Client on Mac

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New Contributor

Hello. I have been successfully using Teams via the desktop app on my Macbook for the last two months.  Starting suddenly last week, I can no longer join a call/meeting. I am getting a "cannot connect to call" error.  I have uninstalled and reinstalled the app multiple times.  I have to use the web client, and that only lets me see video of the person speaking, not everyone. Is there a way to restore functionality on the desktop app?  Thanks for any insight!

10 Replies
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@KatMelloMitch 

 

Maybe try creating a new mac user profile.  Login with that and try and reinstall and login to Teams from there.  Not a solution I know, but at least it will show if it is profile specific or not.

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Maybe there is some trouble shooting with your wifi connection. Try to disconnect and reconnect and then restart your system.
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This Video Include Tips on:How to disable GPU hardware acceleration in MS TEAMS?How to Clear Teams cache........................................................
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@SonaliMazumdar6  Good suggestion, but no luck.  Thank you.  What did end up working was multiple uninstall, restart, reinstall rounds. 

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@KatMelloMitch 

 

I’ve been have this issue too for about a week now. I’ve tried restarting my MBP, reinstalling Teams, signing out and signing back in. Nothing works. I’m getting by with the iOS app for now but I cannot share my laptop screen.

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IssueIssue

Hi @bitoven , I have the same issue too, when I try to join a meeting, the app will say"We ran a problem, try again in a few minutes". Are you fix it now?

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@Echo_g 

 

Are your MacBooks up to date with the latest Mac OS and also up to date Teams client?

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@PeterRising  No, I didn't update my iMac to date with the latest Mac OS, but up to date Teams client. So I need to update my iMac OS right? 

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Yes you have to update!
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@SonaliMazumdar6 

 

Yes, I would recommend getting your Mac up to date too.