Forum Discussion
Can't get advanced collaborative calling features to work in teams
We have a support team (Call Queues) that I can't get Collaborative Calling features to show up for our organization.
What am I doing wrong? We can't get the "All Calls" and "My Calls" showing in the Calls Tab for the Teams Channel? I have included a screenshot from Microsoft.com on what we need - to be able to see "ALL CALLS" for All members of the team, coming into this Queue.
Second, how do I enable this feature on a Team Collaborative Channel? We would like to see all active calls waiting in queue.
Screenshot: https://techcommunity.microsoft.com/t5/microsoft-teams/tab-in-teams-channel-for-call-queue/m-p/1684158
We have received information from Microsoft Support that this feature is planned for this year. (2022)
- Currently a agent can only see their own calls coming in to the queue, so Agent B cannot see calls answered by Agent A.
For the second question that view is not available yet. Since it came from a partner presentation it was probably NDA information.- So is there any way at all presently to see all the calls that come into the queue like the Microsoft published documentation shows? If this is supposed to be Teams Calls Collaboration, we need to see all the calls this Channel received just like the pictures show.
- Yes, I think that it will come but I don't know when.
- We are in great need for these apparently coming features. Does anyone have additional details on this?
We have received information from Microsoft Support that this feature is planned for this year. (2022)
- That would be great. After waiting such a long time after the announcement... thanks!
- Maybe the feature comes now with the new teams
https://adoption.microsoft.com/en-us/new-microsoft-teams/
- Advanced calling features, such as call queues and reverse number lookup- If I switch to the new Teams version there is no more calls tab in the voice enable channel.
Does it mean that this feature will no more be available?
