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Can't get advanced collaborative calling features to work in teams
We have a support team (Call Queues) that I can't get Collaborative Calling features to show up for our organization. What am I doing wrong? We can't get the "All Calls" and "My Calls" showing i...
We have received information from Microsoft Support that this feature is planned for this year. (2022)
Currently a agent can only see their own calls coming in to the queue, so Agent B cannot see calls answered by Agent A.
For the second question that view is not available yet. Since it came from a partner presentation it was probably NDA information.
For the second question that view is not available yet. Since it came from a partner presentation it was probably NDA information.
- So is there any way at all presently to see all the calls that come into the queue like the Microsoft published documentation shows? If this is supposed to be Teams Calls Collaboration, we need to see all the calls this Channel received just like the pictures show.
- Yes, I think that it will come but I don't know when.
LinusCansby do you have some details about the "missed calls". We are testing this feature because in the normal call queue setup with users, the missed calls are not displayed, but we are seiing in the calls tab channel only Incoming and outgoing calls.
