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TravisSteele1's avatar
TravisSteele1
Copper Contributor
Jun 20, 2019

Can't create Teams Meeting in Outlook - Office 365

We have been having this issue in our organization for a few days. When trying to create Teams meetings in Outlook using the "Teams Meeting" button, it gives us the error: "We couldn't schedule the meeting. Please try again later." Is anyone else having this issue?

We're on Version 1905 (Build 11629.20246 Click-to-Run)

 

  • Yeah, do that! I haven’t heard anyone else so far! I’d also check the message center in the admin portal and see if there are any disruptions
  • Just wanted to drop by and say I had the same problem and fixed it.

     

    Explanation:

    I had my Teams-account in my teams client, but I didn't have that account added to my Outlook. I thought this was unnecessary as I assumed Outlook was talking to the teams client.

     

    My solution:

    Once I added my Teams account to Outlook everything worked fine!

    • Patrick007's avatar
      Patrick007
      Copper Contributor

      Hello SharkyMcStevenson,

       

      Can you please explain what do you mean with "Once I added my Teams account to Outlook everything worked fine!". 

       

      We use a Outlook 2016 and Teams. Some of our clients are using shared mailboxes. They receive the exact same error. What account to add?

      • dawood674's avatar
        dawood674
        Copper Contributor

        we couldn't schedule the meeting. please try again later

      • glenioleonel's avatar
        glenioleonel
        Copper Contributor

        Nopozr To use the Microsoft Team is necessary create a account with email and password. This account is necessary is set in outlook (email and password). Simple do that. I stayed a week with this error too. 

      • Ronak Agarwal's avatar
        Ronak Agarwal
        Copper Contributor

        glenioleonel 

        We have the same email address in Teams and Outlook so I am guessing that the Teams account is added to outlook.

        Can you explain in more detail if there is anything we gotta do in outlook?

  • Nic_Boyle's avatar
    Nic_Boyle
    Copper Contributor

    TravisSteele1 I am also having the same issue and I can't seem to schedule a meeting in Teams either, only Meet Now.  Do I have to switch something on somewhere?  How do I schedule a meeting? It should be so simple.  All the tutorials show a calendar button or meetings button on the left bar under 'calls' - how do I enable this?  

  • johnneu's avatar
    johnneu
    Brass Contributor

    TravisSteele1 

    To fix Outlook's Calendar's new MS Teams meeting message, "we couldn't schedule the meeting"

    1. Login as the user & do all the follower AS THE USER
    2. Kill/Quit Outlook.  Kill/Quit MS Teams.
    3. Again install MS Teams (there is no need to uninstall first) via MS website:          https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/download-app
    4. Launch Teams, at top-right click the MS Teams avatar > check for updates > ..wait almost 2 minutes and at top center of Teams screen it likely will state, "We've updated the app. Please refresh now" at which time please click that message to relaunch Teams.
    5. After Teams FULLY opens up (which usually takes 15 seconds after the Teams app window opens), then launch Outlook.
    6. Wait about 30 seconds and go to the Calendar and then the Teams icon should be present & should function properly again.

    John

  • Ok, and this worked a couple of days ago?

    Any changes in the environment at all?

    Haven’t heard anything about it, but if it just stops working without any changes made, maybe creating a ticket would be a good idea
    • TravisSteele1's avatar
      TravisSteele1
      Copper Contributor
      Prior to, I believe, Friday of last week, it did work.

      No changes have been made to the environment.

      I agree, making a ticket was the next course of action if no one has seen it.
      • adam deltinger's avatar
        adam deltinger
        MVP
        Yeah, do that! I haven’t heard anyone else so far! I’d also check the message center in the admin portal and see if there are any disruptions
    • Nic_Boyle's avatar
      Nic_Boyle
      Copper Contributor

      Marco16669 and @TravisSteele1 I had the wrong licence - I had to upgrade as the one I was on gave me access to teams but none of the functionality. Take a look at the licencing options in the first instance.

  • Hakim786's avatar
    Hakim786
    Copper Contributor

    Bingo!!  It's Solved through workaround. Its problem with Calendar --> Team Meeting.  I created Teams Quick access toolbar or Customize Ribbon and move Teams Meeting to Mail Tab . staying in Mail Tab access New Team Meeting or click the Quick Access Teams icon .      TravisSteele1 

    • micheeel's avatar
      micheeel
      Copper Contributor

      luiscolon2On my side it was just the addin that was disable on Outlook Options (dont know why?).

      File / Options / Addin / Disabled Addin then re-enable it.

      Restart Outlook

      Works fine

      • d_logaan's avatar
        d_logaan
        Copper Contributor
        This randomly doesn't work for some users. This has pretty much been my experience with Teams so far. Random things don't work. You're all saying uninstall, reinstall, open this one 1st, blah blah blah but my users are all on an RDP server. It works for some users but not others. Only Microsoft can create these kinds of problems.
  • rossathomeuk's avatar
    rossathomeuk
    Copper Contributor

    TravisSteele1 

    I think I have found solution for me and yourself

     

    The way to test it out is to see if Teams schedule opens ok in Web version first of all. If it does then next step are an extremely likely fix for your Local Outlook app issue with Teams Meeting creation button not working. Or for that matter ANY issue with OUTLOOK.

     

    I used to work for MSIT dept in Microsoft Reading so I used this fix quite a lot for  Outlook issues . It'ssusually caused by a crash of windows or outlook corrupting the outlook PST file that contains some sync info that can never be fixed. Its simpler and faster to RECREATE a NEW PST file . Sadly Microsoft products ,unlike Others I  am not allowed to mention here  crash quite a but and skrew up the file system a lot. 

     

    Im cutting to the chase here so this might work but paying for the business version fixes a lot of integrations too so don't be skimpy for a few bucks .

    So you need to 

    1st Delete your  faulty  Outlook Mail Profile from Control Panel ( but you can leave it there if you want  ( its optional of you want to play safe) You can just ADD a NEW  MIL profile in control panel  

     

    Make sure you have a backup of your emails in your own PST file 1st in case something goes wrong .However IF your emails are all cashed in the cloud anyway meaning you can access them from Outlook webmail then you do not need to worry.

     

    1. Open Control Panel by clicking the Windows key and typing Control Panel.or in the search box in the bottom left type   Control panel 
    2. In Control Panel, change the "View by:" in the upper-right-hand corner to Small icons then click the Mail icon.  so it lists all the control panel features 
    3. Click MAIL 
    4. Click the Show Profiles button.
    5. Highlight the profile to be deleted and click the Remove button. ( optional to delete it) 
    6. Click OK.

    Essential step

    Go back and Create a Outlook Mail Profile from Control Panel

    1. Open Control Panel (click Windows button and type Control Panel).
    2. Click the Mail icon as before 
    3. Click the Show Profiles button.
    4. Click the Add… button to add a new profile
    5. Name it something like your name or your business name ( my silly Example "John doe"  ) 
    6. OK
    7. . Enter your 365 Business Email domain name  it will look like My example  is John@groupsukgmacom.onmicro.com  entetthe   password  as shown  and OK 
    8. Now CHANGE the box that says "ALLWAY USE THIS PROFILE to reflect the new name label you  created in step 5. BUT  only require  IF you decided to KEEP your OLD Profile . since  its going to be the ONLY MAIL profile so it does not matter
    9. Click OK 

     

    You now need to do similar for Outlook

    Now open outlook 365 app

    Click on LEFT side click  File  menu , 

    Click "Offce account" at the bottom ,

    A new box opens showing your office account info . In right-hand box click on Switch account.

    Now enter  that same (YOUR  ) Business Domain email  you just put in previously  

    EG as above John@groupsukgmacom.onmicro.com

     

    Now outlook  it will pickup that  FRESH NONE corrupted  outlook file you created 

     

     

    What Version 365 I choose 

    I recommend at least the the £12 per month 365 Business standard as it has all the Local apps bundles and Business version of TEAMS  and that made sense as it was just £40 more per year than my  365 home family version. Much  the same but WAY better support, more apps and also the desired integration of TEAMS with Office 365. Now I know it makes no sense why Microsoft cannot link a paid for a personal account to a Free teams but it is what it is., from what I have researched the Business section is totally separate from personal Familly and FREE versions so these versions are not AS integrated.

    The cheaper BASIC Business version ONLY work on a WEB page . you have been warned. So if you hate web based stuff then steer clear of it. It works ok but takes a bit of getting used to. But it is half the price 

     

    hopefully I have not missed any steps.

    It took me 1 hour to do this,so hope you can appreciate the free  effort 

     

     

     

     

     

     

     

     

     

     

     

  • brownek12's avatar
    brownek12
    Copper Contributor
    For me, it needed api.scheduler.teams.microsoft.com to fix error message, so we added *.teams.microsoft.com to our GPO bypass proxy.

    FYI: Outlook client details: Version 2106 (Build 14131.20360)

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