SOLVED

Call forwarding after few rings possible in teams if so how?

Copper Contributor

Does Teams allow forward calls to an external number if there are few rings or after 10 seconds? if so, how do you set this up. 

5 Replies
best response confirmed by manjiwolf (Copper Contributor)
Solution

Hi @manjiwolf,

yes, you can forward a call to an external number after 10 seconds of ringing time.
You can activate this using these steps:

Settings in Microsoft Teams
Open the Settings in your Microsoft Teams client and click on the Calls

Configure Call Forwarding:

  • Under When you can't answer the call.
  • Choose where you want your forwarded calls to go:
    • Voicemail: If you want calls to be sent directly to voicemail.
    • Forward to a new number or to a new Contact:
      Specify the number to forward calls to.

LeonPavesic_0-1709899409772.png



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Kindest regards,


Leon Pavesic
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(Twitter)

@LeonPavesic  - thank you :) Another follow up is can Microsoft Teams do conditional call forwarding? Ex: when any call is missed/busy/declined, it forwards to another external number. If so what are the steps to do so?

Hi @manjiwolf,

thanks for the follow up.

The call forwarding can be set up for all recieveing calls

LeonPavesic_0-1710232697709.png

 

the forwarding can be set up for the the recieveng calls to call somebody else too

LeonPavesic_1-1710232786779.png

or when not being able to asnwer the call

LeonPavesic_2-1710232835245.png


Unfortunately, there is no option for conditional calls forwarding in the way you mentioned.

You can give feedback directly to Microsoft about your request by clicking on ... > Help > Give Feedback in your Microsoft Teams App or you can post your feature request directly on Microsoft Feedback Portal: Microsoft Teams · Community


Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.


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Kindest regards,


Leon Pavesic

(LinkedIn)
(Twitter)

@LeonPavesic Thank you Leon, very helpful!

Hi @manjiwolf,

you're welcome.



Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.


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Kindest regards,


Leon Pavesic
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(Twitter)

1 best response

Accepted Solutions
best response confirmed by manjiwolf (Copper Contributor)
Solution

Hi @manjiwolf,

yes, you can forward a call to an external number after 10 seconds of ringing time.
You can activate this using these steps:

Settings in Microsoft Teams
Open the Settings in your Microsoft Teams client and click on the Calls

Configure Call Forwarding:

  • Under When you can't answer the call.
  • Choose where you want your forwarded calls to go:
    • Voicemail: If you want calls to be sent directly to voicemail.
    • Forward to a new number or to a new Contact:
      Specify the number to forward calls to.

LeonPavesic_0-1709899409772.png



Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.


If the post was useful in other ways, please consider giving it Like.


Kindest regards,


Leon Pavesic
(LinkedIn)
(Twitter)

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