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manjiwolf's avatar
manjiwolf
Copper Contributor
Mar 08, 2024
Solved

Call forwarding after few rings possible in teams if so how?

Does Teams allow forward calls to an external number if there are few rings or after 10 seconds? if so, how do you set this up. 

  • Hi manjiwolf,

    yes, you can forward a call to an external number after 10 seconds of ringing time.
    You can activate this using these steps:

    Settings in Microsoft Teams
    Open the Settings in your Microsoft Teams client and click on the Calls

    Configure Call Forwarding:

    • Under When you can't answer the call.
    • Choose where you want your forwarded calls to go:
      • Voicemail: If you want calls to be sent directly to voicemail.
      • Forward to a new number or to a new Contact:
        Specify the number to forward calls to.



    Please click Mark as Best Response & Like if my post helped you to solve your issue.
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    Kindest regards,


    Leon Pavesic
    (LinkedIn)
    (Twitter)

  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor

    Hi manjiwolf,

    yes, you can forward a call to an external number after 10 seconds of ringing time.
    You can activate this using these steps:

    Settings in Microsoft Teams
    Open the Settings in your Microsoft Teams client and click on the Calls

    Configure Call Forwarding:

    • Under When you can't answer the call.
    • Choose where you want your forwarded calls to go:
      • Voicemail: If you want calls to be sent directly to voicemail.
      • Forward to a new number or to a new Contact:
        Specify the number to forward calls to.



    Please click Mark as Best Response & Like if my post helped you to solve your issue.
    This will help others to find the correct solution easily. It also closes the item.


    If the post was useful in other ways, please consider giving it Like.


    Kindest regards,


    Leon Pavesic
    (LinkedIn)
    (Twitter)

    • manjiwolf's avatar
      manjiwolf
      Copper Contributor

      LeonPavesic  - thank you 🙂 Another follow up is can Microsoft Teams do conditional call forwarding? Ex: when any call is missed/busy/declined, it forwards to another external number. If so what are the steps to do so?

      • LeonPavesic's avatar
        LeonPavesic
        Silver Contributor

        Hi manjiwolf,

        thanks for the follow up.

        The call forwarding can be set up for all recieveing calls

         

        the forwarding can be set up for the the recieveng calls to call somebody else too

        or when not being able to asnwer the call


        Unfortunately, there is no option for conditional calls forwarding in the way you mentioned.

        You can give feedback directly to Microsoft about your request by clicking on ... > Help > Give Feedback in your Microsoft Teams App or you can post your feature request directly on Microsoft Feedback Portal: Microsoft Teams · Community


        Please click Mark as Best Response & Like if my post helped you to solve your issue.
        This will help others to find the correct solution easily. It also closes the item.


        If the post was useful in other ways, please consider giving it Like.


        Kindest regards,


        Leon Pavesic

        (LinkedIn)
        (Twitter)

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