04-17-2020 06:59 AM
04-17-2020 06:59 AM
I try use my bluetooth headset (Sony WH-XB900N) in MS Teams. Sound ist good but other members in the video conference can't hear me very good. My voice is very quiet. The same in the test call option.
The microphone level in Win 10 is on 100%.
I tried the headphone in Skype and the quality is good there. Hardware is ok then.
I have the same issue on two different devices (Laptops).
04-17-2020 09:25 AMSolution
@Philipp71 Hard to say what the problem is. Microsoft have a certification program where audio devices are certified for Teams. They check quality of microphones and bluetooth connection before a device can be certified. One requirement is to use a bluetooth dongle to connect the audio device since the built-in bluetooth in the computer can be of low quality.
Check out certified devices here:
05-12-2020 03:04 AM
I have the same headset and the same issues with Webex. On my mobile phones the headsets work well on all conferencing systems, just with the windows 10 laptop I have muffled to no sound, if I use hands-free microphone input device. As I workaround I use headsets for audio output and microphone of laptop for input device, but that is not nice.
06-30-2020 06:26 PM
I tried a bunch of experiments. The core problem for me on my Thinkpad T470s was windows 10 itself cannot hear the microphone. I tried apps like sound recorder, even there my recording is muffled and bad. I tried another pair of headphones Bose QC35 and it works perfectly well. It's either Sony and windows 10 interoperability or bad drivers. Some expertise on this area will help.
07-20-2020 07:55 AM
Exact same issue here with the same headset. Calls on my mobile have great audio (the others can hear me and i can hear them, also in conference calls), but when connected by bluethooth on my windows 10 laptop they barely hear me.
When i use the cord with jacks the audio is excellent.
Also when testing connected by bluetooth, the indicator only shows a minimal result when talk (even if i shout really loud). Only when i make a sound right next to the microphone (on the earpiece) the meter indicates a substantial level, but this would give a deafening loud sound for the one i'm talking to if i used my phone.
Did a reset of the headphone, removed it from windows, paired again but still the same issue on my laptop.
07-20-2020 08:10 AM
First of all, non-supported Bluetooth devices without dongles can give audio quality issues using it with Microsoft Teams (but also with Skype for Business), that's why Microsoft selected some products from vendors that are certified for Teams.
I'm using the Sony WH1000-XM3 for listening to music but always switch back to the Plantronics 8200 when joining a Microsoft Teams call. It's not for the bad Bluetooth connection (because sometimes it works well), but it's for the microphone inside this headset as it isn't build to use as a communication device. When using my sony's, everyone in the call can hear everything here in the room, and with a kid of 2, it can be loud ;)
My advice is to use a certified Teams device to enjoy the best audio quality.
ps, if you still want to use the Sony's:
Are you using any other Bluetooth peripherals? Check the settings for that. Had it in the past that someone else (approx 2 meters away) was interfering on the Bluetooth channel as it was using the "High" output setting for his headset.
07-22-2020 05:51 PM
@Philipp71 I have the exactly same experience. I tried multiple ways, and multiple times to re-pair the headset. Others just complain that can't hear me.
My next action: contact Amazon to try to return the product.
I don't see that Sony or Microsoft are putting their focus on this, which is unfortunately for us.
08-06-2020 05:54 AM
@Philipp71 I am having similar issues with a new Samsung Buds +, it is working very well on the phone, tablet but very low mic volume on Windows. Tried multiple help options in Microsoft, changed my drivers etc - but no use! I cannot believe in this day and age bluetooth options are not compatible across devices :(
I really wish Microsoft takes this up and provides some solution. There must be quite a few folks having these issues considering the situation where most of us are working from home.. The only option seems to be to buy an approved device for now.
09-13-2020 10:50 PM
09-16-2020 02:43 PM
@RikoNw Repeating the link to the Microsoft Teams enabled devices: https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/across-devices/devices
Also including an article about why bluetooth in general doesn't work well on Windows PCs: https://www.howtogeek.com/354321/why-bluetooth-headsets-are-terrible-on-windows-pcs/