04-21-2020 06:25 AM
04-21-2020 06:25 AM
When I'm using Microsoft teams for Mac the audio quality is very poor, but not only in teams, everything I listen from the computer is in bad quality, like, if I reproduce a youtube video while in a meeting the sound is cracked and difficult to listen to, is this a Mac problem or a teams problem
04-21-2020 06:37 AM
04-21-2020 07:54 AM
05-21-2020 12:49 AM
I have the same issue, I am on Mac OS Sierra 10.12.6.
Teams call sound quality is very poor, internal speakers of Mac buzz if I am in a call on Teams.
I started to think that speakers have issues but that's not the issue.
Let me give you an example
I can clearly listen music on Spotify while there is no call on Teams.
When I start a call on Teams, quality of ALL audio played from MAC is downgraded somehow. Music playing on spotify starts buzzing and quailty of the music is very poor.
As soon as the Teams call is ended, sound quality for ALL APPLICATIONS turns to normal.
My original problem was "Teams call quality is bad", but problem is Teams is downgrading sound quality played from any source not only from Teams.
Let me tell you about my another test. I connected my bluetooth earphone and started to listen music. Again sound quality was as normal as expected. After I started the call from Teams while speaker & microphone is set to use my bluetooth earphones for calls, again music quality is also downgraded. But if I use internal speaker/microphone on Teams while listening music on bluetooth earphones, there is no sound quality issue on the music played on BT earphones, just the Teams call sound on the speaker buzzes.
So clearly Teams is downgrading sound quality for all audio (not only the Teams call) played on the same output device as Teams using.
By the way there is no issue while using other conferencing tools, this audio quality issue is only happening on Teams.
06-04-2020 07:30 AM
I am having the same issue. I think it might be Teams trying to isolate the voices in the audio.
When listening to music through headphones and starting a Teams call, the audio quality drops dramatically. I can "fix it" by changing the audio output of the call to my laptop's internal speaker in device settings and leaving the music playing through my headphones.
08-04-2020 05:14 AM
Seeing the same issue here.
I have macOS - and currently am running Big Sur beta 3 (I know...) . I have a USB attached Rode NT-USB mini - good quality mic with zero latency monitoring.
I regularly use Cisco WebEx and Zoom. In both cases I tend to monitor my audio through HW monitoring and it's clear. Also remote parties hear it clearly. The audio level can be controlled in the macOS settings and remains as set.
With Microsoft teams the audio I hear is distorted. I also note the mic volume rises to 100%. I can reduce back down to 25% (normal) but the audio feedback remains distorted. That being said the remote parties aren't saying I'm distorted, but perhaps they are less fussy given typical audio quality!
I've also used a few other conferencing tools including skype (ages ago), jitsu (? or similar), google meet, and again never had anything like this - it is only teams. It's doing something funny with audio level management.
Thinking I should try the browser interface instead. something very wrong with teams for USB mics.
09-08-2020 08:15 AM
I also have to chime in here. I'm a music teacher and I need to be able to do some streaming during my classes. It seems any time I am on a "meeting" that my audio craps out. I have everything set up correctly on my end but I can't meet and stream at the same time whether it's youtube, spotify or anything else. This is a MAJOR problem that I need to solve. Is it a bandwidth issue or what?
09-14-2020 09:21 AM
I also have to chime in here, I have an external high gain mic with external headphones. I use a separate mixer app to manage in audio input and output to get the best experience. Every Teams meeting I join MS Teams undoes every setting I have set and I go from clear crisp audio to being in a wind tunnel. I do not have this issue with Google Meet or Zoom meetings, this is only an issue on MS Teams meetings on my Mac. I would be fine with garbage output audio if Teams would leave my mic settings alone, I do not understand why Teams hijacks system audio settings and there is not a way to disable this functionality.
09-14-2020 04:59 PM
I'm having the same issue on Windows 10 using my bluetooth headphones. My coworkers tell me my audio sounds bad too. Any time I'm in a Teams call, my audio becomes very muffled and "tinny", but when I'm not in a call, the audio is perfect. Not sure what is going on, but it's driving me crazy