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RodrigoZ930's avatar
RodrigoZ930
Brass Contributor
Apr 21, 2020
Solved

bad quality audio

When I'm using Microsoft teams for Mac the audio quality is very poor, but not only in teams, everything I listen from the computer is in bad quality, like, if I reproduce a youtube video while in a ...
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  • Micha1121's avatar
    Micha1121
    Nov 06, 2020

    Kieran1425 

    You can fix it by changing the device properties of you headphone. You have to disable "signal improvement". Sorry, i use the german version, so i am not sure if the names are right :smile: I added a screenshot, perhaps this helps more.

     

Kieran1425's avatar
Kieran1425
Copper Contributor
Jun 04, 2020

RodrigoZ930 

I am having the same issue. I think it might be Teams trying to isolate the voices in the audio.

 

When listening to music through headphones and starting a Teams call, the audio quality drops dramatically. I can "fix it" by changing the audio output of the call to my laptop's internal speaker in device settings and leaving the music playing through my headphones.

 

 

Micha1121's avatar
Micha1121
Copper Contributor
Nov 06, 2020

Kieran1425 

You can fix it by changing the device properties of you headphone. You have to disable "signal improvement". Sorry, i use the german version, so i am not sure if the names are right :smile: I added a screenshot, perhaps this helps more.

 

  • NewTechy's avatar
    NewTechy
    Copper Contributor
    Apr 13, 2021
    Fixed it for me. Thank you!
  • simovdabvbg's avatar
    simovdabvbg
    Copper Contributor
    Mar 10, 2021

    Micha1121 

     

    I dont have such an option with win 10 version 1909 build 18363 1440

    PS:

    BIL GATES, PLEASE GO BACK TO MICROSOFT AND START FIXING SOFTWARE ISSUES RATHER THAN HEALTCARE ONES, YOU ARE GOOD AT MICROSOFT, NOT MICROVIRUS :)))

    • Micha1121's avatar
      Micha1121
      Copper Contributor
      Mar 11, 2021
      Dear Simovdabvbg,

      I updated my Windows 10 for you and I now have the newest Version available to me (Version 20H2 OS build 19042.867). They changed the settings and I had the problem again, but i was able to fix it:

      Go to: Settings - System - Sound - Device properties (from Output) - Additional device properties (located on the right side). Then go to Tab "Enhancements" and check the box "Disable all enhancements". The go to Tab "Advanced" and uncheck the box "Give exclusive mode applications priority".

      After that restart the application you want to use as a music player (if it is currently running). After that I had no sound issues with my music anymore.

      I really hope this will work for you as well. Please let me know.

      Best regards,
      Micha
      • GeorgeCosma's avatar
        GeorgeCosma
        Copper Contributor
        Mar 11, 2021

        Micha1121 

         

        I'm currently using teams via a Virtual Machine and I don't have the option to  go to Tab "Enhancements" and check the box "Disable all enhancements". The go to Tab "Advanced" and uncheck the box "Give exclusive mode applications priority".

        I've tested many times my headphones and there is no problem with them.

  • Toaster24's avatar
    Toaster24
    Copper Contributor
    Jan 22, 2021

    10 Minutes of google translate and messing with my settings and it worked. Thank you. Micha1121 

  • remidebette's avatar
    remidebette
    Copper Contributor
    Dec 09, 2020

    Micha1121 

    Hi!

    This is the first workaround I have seen on this very annoying problem.

     

    Would someone know an equivalent for macs?

    (Since the original question is about that)

     

    Thanks

    • Dimitry Izotov's avatar
      Dimitry Izotov
      Brass Contributor
      Dec 14, 2020

      Would love to know if there is an equivalent setting for the OSX.

      • ThereseSolimeno's avatar
        ThereseSolimeno
        Silver Contributor
        Dec 30, 2020

        Dimitry Izotov and all respondents:  I hate to pass the buck but if this is really a recurring issue for the Mac version, someone should open a ticket on the Uservoice feedback forum and everyone vote on it.  I did a search and nothing yet shows up for iOS bad audio quality.

  • eriqjaffe's avatar
    eriqjaffe
    Copper Contributor
    Nov 23, 2020

    Micha1121

    Thanks, this has been bothering me for months!  The checkbox in English is labeled "Enable audio enhancements" - I've attached a screenshot in English, just to make things a big easier for people.

    • Nemo_Smith's avatar
      Nemo_Smith
      Copper Contributor
      Jan 03, 2022

      eriqjaffe 

      I know its 2022, but is there another way to fix this problem? 

      The audio enhancement box isnt helping

      • evert35's avatar
        evert35
        Copper Contributor
        Jan 27, 2022

        Nemo_Smith 

        You can go to Settings > Devices. Enable High Fidelity-musicmode. That works here, I also disabled Noise suppression, but not sure if that's part of the solution.

         

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