Adding a comfort message to a call queue

Copper Contributor

Hi All,


I have a client who has a need for a comfort message when callers wait in the queue for a specified time. For example, the call enters the queue and waits for 20 seconds, then hears a message stating 'All our agents are busy helping other customers at the moment, please continue to hold', and then the call continues to ring until answered.


I'm not sure this can be done on Teams Phone, however I just want to double check before advising the client.




5 Replies
best response confirmed by mmillar (Copper Contributor)
Incorporate the verbal message into the call queue hold music?
I hadn't even thought of that. Time to get editing!

Thanks @BJW

@BJW Does Teams play the Music On Hold file from the beginning for each caller or does it constantly loop the recording and callers drop in anywhere?

@Stewart_Ross it will start from the beginning for each caller.