Forum Discussion
Unable to download videos
Hi there,
One of my clients is unable to download his uploaded content from Microsoft Stream and either gets the attached error message - "The requested resource was not found" or cannot download at all.
The videos can be watched on Microsoft Stream but when clicking the three dots to download the video, the user is unable to click "Open" or "Save" the video (both buttons are unresponsive).
Has anyone come across this before or does anyone have a fix for this?
Thoughts please,
Carly
20 Replies
Personal experience: that may because ( for not able to download video on certain streaming platform(s)) They (Google,Netflix and twitch, etc...) have adapted a kind of new video technology called AV1 codec, as I know some of the downloaders/ devices do not support this kind of codec, hence that became the reason why they failed to download/ decode their downloaded video. There are some useful resources may be helpful. https://bloggeek.me/av1-video-codec/ https://www.winxdvd.com/video-converter/a-brief-intro-to-av1-codec.htm
CarlyMSame problem here. I sent an error description to ms (with my Client sessionID info).
- garrettbronner
Microsoft
Hi there JAr_msUser, I sent you a message asking for your session ID so I can have our engineers check it out. I've filed an incident that we'll start investigating, but so far we can't reproduce this. Thanks!
Hi garrettbronner , I replied to your message.
I tested the download this morning, and now download of the video from Steam worked fine.
CarlyM Hi Carly, I have the same issue...I think. When I go to the ". . . " three dots next to "like" for a video I have uploaded, and I select "download video", I get a new page with error:
{ "error": { "code": "NotFound", "message": "The requested resource was not found." } }Video plays back fine and this happens not just with this video but any video uploaded.
I am getting the same error message:
{ "error": { "code": "NotFound", "message": "The requested resource was not found." } }when I try to download a video I recorded in teams and then trimmed in Stream. I have used these tools before with no issues. The video plays just fine in Stream but I am unable to download DonMacFar
RegalMarket , I have the same issue. In Streams, I went to My content, selected the video which I'd let run too long during recording, clicked on the ellipses, selected Trim Video from the "More Actions" drop down, and the 'trim process'. It hung with message trim was in process check later but after 6 hours I tried to bypass the process by downloading and received the following error:
{ "error": { "code": "NotFound", "message": "The requested resource was not found." } }...and here I remain stuck though the 'trim banner' finally went away as of today. If this is a 'known issue' then MS should disable Trim feature until a resolution is found. Now, instead of a too-long video, I have no video and down load and share with the customer.
- Marc Mroz
CarlyM - I'm sorry you are running into an issue. This shouldn't happen and I don't know of any known issues in this area right now.
Can you or your O365 admin open up a support ticket so we can investigate. Make sure to reproduce the issue, and then go to ? > About Microsoft Stream and copy the Session ID and data center info to include in the ticket.
I'm hoping we can track down the problem after support investigates.
