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CarlyM's avatar
CarlyM
Copper Contributor
Jan 13, 2020

Unable to download videos

Hi there,   One of my clients is unable to download his uploaded content from Microsoft Stream and either gets the attached error message - "The requested resource was not found" or cannot download...
Marc Mroz's avatar
Marc Mroz
Icon for Microsoft rankMicrosoft
Jan 13, 2020

CarlyM - I'm sorry you are running into an issue. This shouldn't happen and I don't know of any known issues in this area right now.

 

Can you or your O365 admin open up a support ticket so we can investigate. Make sure to reproduce the issue, and then go to ? > About Microsoft Stream and copy the Session ID and data center info to include in the ticket. 

 

I'm hoping we can track down the problem after support investigates.

CarlyM's avatar
CarlyM
Copper Contributor
Jan 14, 2020

Marc MrozHi Mark, thank you for your confirming that there are no known issues with Microsoft Stream. I will contact my Office 365 admin if I am unable to diagnose the cause of the issue.

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