Forum Discussion
Unable to download videos
MicrosoftHi there JAr_msUser, I sent you a message asking for your session ID so I can have our engineers check it out. I've filed an incident that we'll start investigating, but so far we can't reproduce this. Thanks!
Hi garrettbronner , I replied to your message.
I tested the download this morning, and now download of the video from Steam worked fine.
- garrettbronner
Ok thanks JAr_msUser ! As we cannot reproduce this, please let us know if it happens again and the session ID will help to troubleshoot.
garrettbronner I'm having the same issue... can you suggest any fixes?
No user can download their stream videos they get the same error mentions above.
Any help would be appreciated
Mark
MarkGilmour I will just add some details on what came from working through this issue with MS. For me, at least, the issue was with .WMV and .MOV files. MP4 files turned out to work fine. Initially, I tried to see if the file size was the issue but we were unable to narrow it down further nor were MS able to reproduce any issues on their side. My workaround was to use MP4 format going forward, as they seemed to work despite a file size 2x that of the .WMV or .MOV files so it seemed to center around the .WMV and .MOV format, at least for us. Again, MS were unable to reproduce the error.
