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CarlyM's avatar
CarlyM
Copper Contributor
Jan 13, 2020

Unable to download videos

Hi there,   One of my clients is unable to download his uploaded content from Microsoft Stream and either gets the attached error message - "The requested resource was not found" or cannot download...
JAr_msUser's avatar
JAr_msUser
Copper Contributor
Mar 24, 2020

CarlyMSame problem here. I sent an error description to ms (with my Client sessionID info).

  • garrettbronner's avatar
    garrettbronner
    Icon for Microsoft rankMicrosoft
    Mar 25, 2020

     Hi there JAr_msUser, I sent you a message asking for your session ID so I can have our engineers check it out.  I've filed an incident that we'll start investigating, but so far we can't reproduce this.  Thanks! 

    • JAr_msUser's avatar
      JAr_msUser
      Copper Contributor
      Mar 25, 2020

      Hi garrettbronner , I replied to your message.

      I tested the download this morning, and now download of the video from Steam worked fine.

      • garrettbronner's avatar
        garrettbronner
        Icon for Microsoft rankMicrosoft
        Mar 25, 2020

        Ok thanks JAr_msUser !  As we cannot reproduce this, please let us know if it happens again and the session ID will help to troubleshoot.

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