Forum Discussion

CarlyM's avatar
CarlyM
Copper Contributor
Jan 13, 2020

Unable to download videos

Hi there,   One of my clients is unable to download his uploaded content from Microsoft Stream and either gets the attached error message - "The requested resource was not found" or cannot download...
JAr_msUser's avatar
JAr_msUser
Copper Contributor
Mar 24, 2020

CarlyMSame problem here. I sent an error description to ms (with my Client sessionID info).

garrettbronner's avatar
garrettbronner
Icon for Microsoft rankMicrosoft
Mar 25, 2020

 Hi there JAr_msUser, I sent you a message asking for your session ID so I can have our engineers check it out.  I've filed an incident that we'll start investigating, but so far we can't reproduce this.  Thanks! 

  • JAr_msUser's avatar
    JAr_msUser
    Copper Contributor
    Mar 25, 2020

    Hi garrettbronner , I replied to your message.

    I tested the download this morning, and now download of the video from Steam worked fine.

    • garrettbronner's avatar
      garrettbronner
      Icon for Microsoft rankMicrosoft
      Mar 25, 2020

      Ok thanks JAr_msUser !  As we cannot reproduce this, please let us know if it happens again and the session ID will help to troubleshoot.

      • MarkGilmour's avatar
        MarkGilmour
        Copper Contributor
        Mar 27, 2020

        garrettbronner I'm having the same issue... can you suggest any fixes?

        No user can download their stream videos they get the same error mentions above.

        Any help would be appreciated

        Mark

Resources