Forum Discussion

CarlyM's avatar
CarlyM
Copper Contributor
Jan 13, 2020

Unable to download videos

Hi there,   One of my clients is unable to download his uploaded content from Microsoft Stream and either gets the attached error message - "The requested resource was not found" or cannot download...
RegalMarket's avatar
RegalMarket
Copper Contributor
May 18, 2020

I am getting the same error message: 

{
  "error": {
    "code": "NotFound",
    "message": "The requested resource was not found."
  }
}

 when I try to download a video I recorded in teams and then trimmed in Stream.  I have used these tools before with no issues.  The video plays just fine in Stream but I am unable to download DonMacFar 

LauraReilly-IQVIA's avatar
LauraReilly-IQVIA
Copper Contributor
May 18, 2020

RegalMarket , I have the same issue.  In Streams, I went to My content, selected the video which I'd let run too long during recording, clicked on the ellipses, selected Trim Video from the "More Actions" drop down, and the 'trim process'.  It hung with message trim was in process check later but after 6 hours I tried to bypass the process by downloading and received the following error:

{
  "error": {
    "code": "NotFound",
    "message": "The requested resource was not found."
  }
}

 ...and here I remain stuck though the 'trim banner' finally went away as of today.    If this is a 'known issue' then MS should disable Trim feature until a resolution is found.  Now, instead of a too-long video, I have no video and down load and share with the customer.   

  • Marc_Boghe's avatar
    Marc_Boghe
    Copper Contributor
    May 19, 2020

    LauraReilly-IQVIA 

     

    Same issue: out of the 3 videos available on Stream I could download 2 of them.

    The 3rd one produced the error message.

  • Marc_Boghe's avatar
    Marc_Boghe
    Copper Contributor
    May 19, 2020
    Same issue !
    IOut of 3 new videos on Stream, I could download 2 of them, but he 3rd one game me the error message.

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