Aug 12 2019 06:11 AM
Aug 12 2019 06:11 AM
Is anyone else experiencing a GCC Forms outage? We sent out a survey through forms last week and now we are receiving multiple reports that when they click on the link it says "Sorry, something went wrong". I receive the same error when I try to get to Forms through the waffle
Aug 12 2019 06:52 AM
@AmandaLRoberts Yes, my Forms stopped working last week Friday during the middle of our surveying. The forms were working Monday-Thursday and then stopped. Here's the Technical details:
Session id: 8d9347a3-c86e-45e2-8e32-456c74fa18e1, Correlation id: bc6a08fb-5b55-4a3d-be62-2a4220ac2d0a
Aug 12 2019 07:49 AM
Yes, same here. I noticed it on Friday 8/9/19; Created a Service Ticket with MS about 9 am. Have been playing phone tag with them ever since.
Have not connected with them yet today or heard anything about an ETA. An update would be nice from somebody from MS. O365 Status does not call out Forms.
Aug 12 2019 09:29 AM
I thought so as well. Funny thing, MS just called me back and of course it looked like it as working. I'm in GCC and the form I'm using is utilizing the option "Anyone with the link can respond". So, if you are logged in, it seems to work, but if you log out and go anonymous, it hangs like before. So, I'm wondering if this "feature" broke, as it recently rolled out in GCC.
Aug 13 2019 11:14 AM
Aug 13 2019 11:20 AM
@Warwickshire We are experiencing the same issue. Form does not load when accessed through the link to complete the survey. Our for is internal only, and does not prompt for credentials. I opened a support ticket Friday, ran diagnostics and uploaded files for support. Current status is agent assigned and the logs forwarded to support team.
I did notice it working this morning for a little while.
Aug 13 2019 11:45 AM
Aug 13 2019 12:03 PM
Thanks mhenniger. That seemed to make things work for me. As the user base for my solution are volunteers, not exactly sure how to instruct them how to do this. Hopefully, session will expire after some point and not continue. Will see of closing down and opening up a new/different browser will get around this. It's a shame with the community has to explain solutions to you rather than MS.
Any idea how to get around a user having to clear their cache or run in a private browser. Without having to change the actual form being used? Will experiment around with a couple of things as well.
Thanks again for pointing this out.
Aug 13 2019 12:23 PM
Yes, thanks for the heads up. I've had a support ticket open with MS since Friday. Been going round and round.
Yes, results are flaky. I now was not able to get back into the forms, as an authenticated user to manage the form. Unauthenticated user still works, once cache was cleared.
Keeping an eye on things. Will let the group know if I hear anything back from MS or things get better/more predictable.
Aug 13 2019 12:30 PM
Getting my users to click on a link to take a survey is challenging enough (25% response rate so far).
But asking users to clear a cache first, then take a survey? I won't bother, I'll find another survey tool to use (my 2¢)