Forum Discussion
Forms GCC Outage?
AmandaLRoberts YES. Having similar issues. "Something went wrong" keeps showing up. For some users, the link creates a spinning dotted wheel (Forms loading message)...
Warwickshire We are experiencing the same issue. Form does not load when accessed through the link to complete the survey. Our for is internal only, and does not prompt for credentials. I opened a support ticket Friday, ran diagnostics and uploaded files for support. Current status is agent assigned and the logs forwarded to support team.
I did notice it working this morning for a little while.
- Seems to be working now but you need to clear your browser cache (or open a private browser session). Looks like it was an authentication issue.
Thanks mhenniger. That seemed to make things work for me. As the user base for my solution are volunteers, not exactly sure how to instruct them how to do this. Hopefully, session will expire after some point and not continue. Will see of closing down and opening up a new/different browser will get around this. It's a shame with the community has to explain solutions to you rather than MS.
Any idea how to get around a user having to clear their cache or run in a private browser. Without having to change the actual form being used? Will experiment around with a couple of things as well.
Thanks again for pointing this out.
