troubleshooting
154 TopicsWhat's difference creating Agent from Copilot page vs from Copilot Studio -> Copilot for M365?
Hello, I am learning about Copilot and was very confused by these two different ways to do it. My understanding is both are "Declarative Agents" which lets the Microsoft 365 Copilot do the most heavy lifting. Method 1. First way is to go to Copilot page and clicking 'Create an Agent' w3 Method 2: Going to Copilot Studio -> Agents -> Copilot for Microsoft 365 -> New Agent (Couldn't find a screenshot) Q1. Anyway, first, I created an Agent using the first Method 1 above, and now I see it on the Copilot page under 'Agents' section. However, when I go to Copilot Studio -> Agents -> Copilot for Microsoft 365, I don't see that Agent there. Is this normal and intended? Q2. Is an Agent created using the Method 1 only available to people who have Copilot license? (as long as they are shared; I see options are only me, anyone in the organization, and specific users in the organization) Q3. Could you please confirm agents created using either way above are both "Declarative Agents"? Sorry for the newbie questions in advance... I took the course MS-4010 and reviewed several posts but still confusing...1.4KViews4likes4CommentsDownload links not working
I spent hours creating a training guide on copilot but when it finished the document, the download link did not work. I have tried checking updates, verifying permissions, clearing cache and restarting laptop. Has copilot lost all my work / my document?4.1KViews0likes9CommentsHow to display external inks in CoPilot agent
Hi As a rank amateur I am trying to develop a co-pilot agent that will displays links to reference documents that contain more information than then co-pilot knowledge answer. All the docs are held in various SharePoint sites However I try to insert links in the Knowledge document, it will not display in Co-pilot agent. I have tried Inline hyperlinks, full raw URL’s and trying to create a heading for references and inserting them there but nothing seems to make them appear in the agent. Can anyone help before I remove what’s left of my fast receding hairline thx24Views0likes0CommentsHow to add links to external docs in CoPilot Studio
Hi as a rank amateur, I am trying to develop a copilot agent that will display links to external reference documents that will contain more information than the co pilot knowledge answer. All the docs are held in various SharePoint sites. However I try to insert links in the knowledge documents, they will not display in the copilot agent. I have tried hyperlinks, raw urls, and trying to create a seperate heading for the references but nothing seems to make them appear in the agent answer. Can anyone help before I loose anymore hair from my fast receding hairline 😁😁19Views0likes0CommentsResearcher - Formating Issues
I have a serious issue to force Researcher to follow a specific format concerning citation within his response. Although it delivers a superior content, it does not comply with neither the instructions (word file) nor the template nor the prompt concerning the citations. I want clickable (hyperlinked) citations throughout the text that will be listed in a references section at the bottom of the report. I re-engineered instructions, template and prompt 100s of times according to it's own suggestions without success. It always miss something. I also prompted "not to synthesize anything untill the Template and Instructions rules applied". Again failed. Are other folks having similar challenges? Did you found any tips or tricks to force Researcher to comly in formating requests?47Views0likes1CommentResearcher Compiling Consistency
I have noticed that for exactly the same query with the same input, researcher delivers partially inconsistent reports (e.g. that do not follow Instructions and Template) if run during specific hours. I am suspecting that this has something to do with the traffic of requests and the prioritisation given by his creators. Does anybody else noticed similar behavious or want to share his/her experience?Solved36Views0likes1CommentCopilot Memory enabled but not working – lack of transparency and support
Hello everyone, I'm a Microsoft 365 and Copilot Pro user, with all apps fully updated and set to the Current Channel. Although the Copilot Memory feature appears as enabled in my settings, it has stopped working since August 10–11, 2025. I contacted Microsoft support, provided remote access, and was escalated to senior agents. Eventually, I was told that it *might* be a server-side issue — but no official confirmation was given. As a paying user of premium services, I believe we deserve: - Clear acknowledgment of the issue - Estimated resolution timeline - Transparent communication from Microsoft Has anyone else experienced this? Is there any official update on the status of Copilot Memory? Thanks in advance!173Views0likes5CommentsCopilot Chat. Disable Agent Creation, Allow Agent use
Hi all First time posting here. I would like to manage agent creation centrally via fully licensed Copilot studio, and disable the end users ability to create Agents for themselves. It seems as though there is not a configuration option for this scenario and Agents can either be enabled or disabled. Can anyone suggest a solution? Many thanks RemSolved5.6KViews4likes16CommentsFailed to Publish Copilot Studio Agent
Hello! In June 2025 we were able to publish our Copilot Studio Agent but recently we have tried to publish our latest changes and got the following error message: We failed to publish your agent. Try publishing again later. Dynamics 365 Contact Center is not provisioned in the given environment. Telephony and NLU+ features require Dynamics 365 Contact Center to be enabled. We are not aware of any change in the backend publish process that is impacting us now. Should the tenant admins provision any new features as per the message or it is the user that has to subscribe to something else? Thanks in advanceSolved328Views0likes6CommentsCopilot PC on Windows 11 — “The request took longer than expected” error on startup
**ENGLISH VERSION** Hi everyone, I’ve been trying to launch Copilot PC on Windows 11, but I consistently get the error: **“The request took longer than expected.”** Here’s what I’ve tried so far: - Reinstalled Copilot PC - Checked network and firewall settings - Tweaked registry keys (details below) Despite all that, the app still fails to launch. Has anyone else faced this issue or found a reliable fix? **System info:** - Windows 11 Pro (build 22631.2861) - Copilot PC version: 1.0.21023.1001 - Region: Vietnam Any help or insights would be appreciated! --- **PHIÊN BẢN TIẾNG VIỆT** Chào mọi người, Mình đang cố gắng khởi chạy ứng dụng Copilot PC trên Windows 11 nhưng liên tục gặp lỗi: **“The request took longer than expected.”** Những cách mình đã thử: - Gỡ và cài lại Copilot PC - Kiểm tra kết nối mạng và tường lửa - Chỉnh sửa một số khóa registry (chi tiết bên dưới) Tuy nhiên ứng dụng vẫn không thể khởi chạy. Không biết có ai từng gặp lỗi này hoặc có cách khắc phục ổn định không? **Thông tin hệ thống:** **System info:** - Windows 11 Pro (build 22631.2861) - Copilot PC version: 1.0.21023.1001 - Region: Vietnam Rất mong nhận được phản hồi từ mọi người!52Views0likes0Comments