Forum Discussion
Download links not working
I spent hours creating a training guide on copilot but when it finished the document, the download link did not work. I have tried checking updates, verifying permissions, clearing cache and restarting laptop. Has copilot lost all my work / my document?
3 Replies
Could you please provide more info on where you created this. If you created a document in Word with Copilot, you wouldn't get a download link, it would just write the content in Word which is automatically saved. So I'm assuming you were chatting with Copilot in the web or in Teams? Did you ask it to write the content, and then to create it as a Word doc which gave you a download link?
Hi Chris, I was chatting with Copilot on the web - I asked it to help me create a document from the info I gave it and documents I uploaded. It gave me a link to the final document but the link did not work - there was nothing there to click on
I'd suggest going back to that conversation, ask it to write the document (but not as a Word doc) so that it sends the text in the chat, and then copy and paste that into a Word doc. In future, it's usually best to create Word documents from within Word. I don't think Copilot officially supports creating documents from within Copilot Chat, as I've seen that download feature be temperamental and advised colleagues using it.
