Copilot Memory enabled but not working – lack of transparency and support

Question

&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Hello everyone,I'm a Microsoft 365 and Copilot Pro user, with all apps fully updated and set to the Current Channel. &nbsp;Although the Copilot Memory feature appears as enabled in my settings, it has stopped working since August 10–11, 2025.I contacted Microsoft support, provided remote access, and was escalated to senior agents. &nbsp;Eventually, I was told that it *might* be a server-side issue — but no official confirmation was given.As a paying user of premium services, I believe we deserve:- Clear acknowledgment of the issue- Estimated resolution timeline- Transparent communication from MicrosoftHas anyone else experienced this? Is there any official update on the status of Copilot Memory?Thanks in advance!&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;

ashtonford · Answer

Iam currently going thru the same exact problem.&nbsp; They dont seem to be in any hurry to fix this problem.&nbsp;&nbsp;

luckylux · Answer

j'ai également le même problème, la mémoire est activée mais copilot ne l'utilise pas. j'ai contacté le support, suivis toutes les procédures mais rien.

j'espère qu'ils vont la déployer prochainement car l'expérience sera d'autant plus enrichissante lorsque Copilot se souviendra des discussions et pourra adopter son profil à l'utilisateur.

luckylux · Answer

Apparemment la fonction n'est pas encore déployé pour le grand publique.

danielaabid2 · Answer

I reported the problem on August 14th, I spoke to Microsoft Support 7 times in that time and nothing seems to be moving.

danielaabid2 · Answer

I reported the problem on August 14th, I spoke to Microsoft Support 7 times in that time and nothing seems to be moving.

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Copilot Memory enabled but not working – lack of transparency and support

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