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- Kara_Wang
Microsoft
Thanks for the feedback. We currently are rolling out audit logs support when the Remote Help sessions are created and ended. We are planning on expanding more audit log capabilities.
- We have already moved to a passwordless environment. Our users have been instructed to be highly suspicious of anything that asks for a password. What is the experience in the Windows Hello environment? Also, Remote Help is of little use to us without the ability to remotely control a machine without the user present. We will have to stick to our current tool(s), until that feature is ready.
- Lance_CrandallRemote Help uses AAD auth. So, as long as you've set up Hello as an auth method, it should be an option for both helper and sharer as part of the AAD modern auth prompt. As far as unattended, it's definitely something that's high on our list, but I can't provide an ETA yet.
- Kara_WangFor Windows Hello, if the helper and sharer has it setup and turned on through AAD, they should be able to sign in with biometric or PIN. As for Remote Help to remotely control a machine without the user present, this is very high priority for us on the backlog.
- Remote Help is awesome, just cant get it deployed via Intune App Policies. Anyone encounter this ? Hoping its part of the catalog of preconfigured apps to come.
- Yea I've converted it to Win32 but had it fail at a 100% rate. Putting in a support ticket today. But Re emphasizing the catalog because I have used Azure VPN from the MSFT store and that deploys perfectly.
- For the UAC integration: does it also work if 'Prompt for credentials' + 'Switch to secure desktop' is configured?
Michael_Johnson950Hello,
Thank you for your question.
I'm a little unclear on the question and the scenario. Can you clarify the scenario a little more please?
Thank you.
- the demo highlighted the simplest possible, but risky UAC configuration (prompt for consent on the user screen), but UAC allows a more secure configuration w/ asking for full credentials and the consent is executed on the secure desktop (session 0) so only HID can interact. This is e.g. The reason you can't use Teams session sharing in this configuration since Teams has no access to the secure desktop.
- Kara_WangUnattended support is high priority on our list, but we don't currently have a known ETA yet.
https://aka.ms/IntuneSuitePurchase does not show trial availability, only active license purchasing opportunities.
- Dave RandallYou can also see the status of your trial by going to the Microsoft Admin Center . This link drills you directly to the Suite: https://admin.microsoft.com/AdminPortal/Home?#/catalog/offer-details/microsoft-intune-suite/0B8A5F12-1082-47AC-B97A-CB37BF2C55CA
- Heather_Poulsen
Community Manager
Welcome to Remote Help for Windows: Secure and trusted helpdesk support and the Tech Accelerator for the Microsoft Intune Suite. Let's get started! Have a question? Post here in the Comments so we can help. Let’s make this an active Q&A!
- when will remote help be available in unattended mode on Android?
- Joe_Lurie
Emer SFF Roche That;s a great question to post on the next session's page. You can post it now if you won't be able to attend that one. It'll be recorded so you can watch later. Here's the link: (1) Remote Help for Android : Support dedicated devices from anywhere - Microsoft Community Hub
- Is blind credential caching on the roadmap? This is a huge feature for ConnectWise and others as it avoids the need for a user to share their password to support (password policy violation), and the user can step away while support can "enter" the user's password without tying up the user's time.
- Is okta a supported MFA solution for remote help?
