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Remote Help for Windows: Secure and trusted helpdesk support

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Wednesday, Apr 12, 2023, 08:00 AM PDT
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In today's complex environment, organizations are looking for solutions that help your workers quickly and securely overcome technical barriers. Join us to learn how Remote help with the integration ...
Heather_Poulsen
Updated Dec 27, 2024
Tech Accelerator
Polymathink's avatar
Polymathink
Copper Contributor
Apr 12, 2023
We have already moved to a passwordless environment. Our users have been instructed to be highly suspicious of anything that asks for a password. What is the experience in the Windows Hello environment? Also, Remote Help is of little use to us without the ability to remotely control a machine without the user present. We will have to stick to our current tool(s), until that feature is ready.
Kara_Wang's avatar
Kara_Wang
Icon for Microsoft rankMicrosoft
Apr 12, 2023
For Windows Hello, if the helper and sharer has it setup and turned on through AAD, they should be able to sign in with biometric or PIN. As for Remote Help to remotely control a machine without the user present, this is very high priority for us on the backlog.
Date and Time
Apr 12, 20238:00 AM - 8:30 AM PDT