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Remote Help for Windows: Secure and trusted helpdesk support
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Wednesday, Apr 12, 2023, 08:00 AM PDTEvent details
In today's complex environment, organizations are looking for solutions that help your workers quickly and securely overcome technical barriers. Join us to learn how Remote help with the integration ...
Heather_Poulsen
Updated Dec 27, 2024
Polymathink
Apr 12, 2023Copper Contributor
We have already moved to a passwordless environment. Our users have been instructed to be highly suspicious of anything that asks for a password. What is the experience in the Windows Hello environment? Also, Remote Help is of little use to us without the ability to remotely control a machine without the user present. We will have to stick to our current tool(s), until that feature is ready.
Lance_Crandall
Apr 12, 2023Former Employee
Remote Help uses AAD auth. So, as long as you've set up Hello as an auth method, it should be an option for both helper and sharer as part of the AAD modern auth prompt. As far as unattended, it's definitely something that's high on our list, but I can't provide an ETA yet.