Forum Discussion
Business Central Licensing Scenario - Other app users
Two license topics from me in one day...fun times. I'm trying to figure out what Business Central license is required for a very specific case as follows.
- A user works in an app on a mobile device that works in offline mode (does not need a live connection to the back-end Dynamics platforms)
- The back-end environment has functionality running on both D365 Sales and Business Central
- The user in my scenario never uses these applications directly - they only work in their mobile app
- The user's app shows data its own database, not directly from either system
- BUT, data gets pushed from D365 Sales and Business Central out to the database for the mobile app
- The user also performs actions in the app that get recorded (details of work performed, items used, etc.)
- A non-real-time integration process (running on an integration platform...assume every 5 minutes) picks up the details of items that were used and pushes them into Business Central where they are automatically posted as negative item adjustments
So...my question is: What license does the mobile app user require for Business Central?
Thank you for confirming that I provided correct info by letting you know that the mobile users do need the full BC license. I'll bet he also confirms that they also need the D365 Sales attach that I mentioned as well, (edited) because I'm thinking that would be multiplexing.
Note: Multiplexing is when customers use hardware or software to pool connections, reroute information, or reduce the number of devices or users that directly access or use a product. Multiplexing can also include reducing the number of devices or users a product directly manages
Have a good one!
Regards,
LC
LicensingConcierge1Microsoft
Hi Rob,
Since this sounds like a licensing question, I'll move this post to the NCE & BizApps community. Please note this for future reference.
Please stand by for a resolution and/reply.
Regards,
LC- LicensingConcierge1
Hi robepimatic
I would suggest the BC license with a D365 Sales attach license. This topic describes the process of integrating the online versions of Dynamics 365 Sales and Business Central through Dataverse - Integrating with Dynamics 365 Sales - Business Central | Microsoft Learn
The Business Central tablet client and Business Central phone client do not replace the Business Central Web client. Instead, they offer a touch interface for a limited set of application scenarios compared to the Business Central Web client. Therefore, the mobile app is not a separate license. Instead, it's a feature/benefit of having the full license, however, there are differences - Differences and Limitations When Developing Pages for Mobile App - Business Central | Microsoft Learn.
Other Helpful Info:
Introducing the Dynamics 365 Business Central Mobile App - Business Central | Microsoft Learn
Install the Business Central Mobile App - Business Central | Microsoft Learn
Mobile Apps FAQ - Business Central | Microsoft Learn
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
- Thank you. Is there a source I can contact for definitive answers on what license is REQUIRED as opposed to guidance/suggestions? I've edited my original post to make it more clear. I'm looking for someone from microsoft to tell me "Well, if that scenario was already built and exists today (it does), then it requires each mobile app user to have a ___________ license for business central."
Hi robepimatic
Suggest reading Microsoft multiplexing guide, as this should help with your decision. See attached.
In brief, despite the off-line aspect, users (and the company) are benefiting from integrating with BC and D365 Sales and in my opinion users would need to be licensed. This is more of a compliance requirement, rather than technically needing the license in order to access the systems directly.
The D365 licensing guide also provides details on multiplexing.
