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Outlook for iOS: cannot load or send attachments

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m-v-r
New Contributor

I am using the MS Outlook app on my iPhone and iPad.

 

Since about 2 weeks, I am unable to open any attachment (all file types are affected) and images embedded into emails are not shown. Furthermore, I am not able to send emails with attachments as emails just get stuck in the Outbox. I have no problems to open the files on my desktop computer or on the web. It is just in the app.

 

In the meantime, I have resetted my account in the app multiple times, have deleted and reinstalled the app and even deleted and reinstalled the company profile on the devices. All of this with no effect; the error persists. My colleagues don’t have any problems despite having the same hardware.

 

Has anybody else the same problems? Is there a solution available that the in-app support doesn’t know of?

 

4 Replies

@m-v-r, I am encountering the same issue, did you find a solution by any chance?

@Adrien_P

I have never heard of a solution.

 

But with the latest update (version 3.23.0) 2 days ago, this has been solved and I am finally able to open attachments on iOS again. On the iPad I had to quit and reopen the app 2 or 3 times but now it works as well.

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