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m-v-r's avatar
m-v-r
Copper Contributor
May 02, 2019

Outlook for iOS: cannot load or send attachments

I am using the MS Outlook app on my iPhone and iPad.   Since about 2 weeks, I am unable to open any attachment (all file types are affected) and images embedded into emails are not shown. Furthermo...
office 365
Outlook for iOS
Akshay_Mane's avatar
Akshay_Mane
Iron Contributor
Nov 04, 2019

m-v-r 

 

Does this happen with all of the attachments or only particular one ? What are those attachments except for PDF or Excel ( I assume that you have those apps installed as well )

Please do a test. Create a Word file on another device and send it to your account and try to open it on IOS.

Please share the results.

 

 

Regards,

Akshay

  • Mekadunc's avatar
    Mekadunc
    Copper Contributor
    Sep 09, 2020

    Akshay_Mane 

     

    I am having the same issue.  PDF, Word, JPEG files are all showing the error message shown in the previous thread.  I am using an iPad with the Outlook app installed as my mail application.  I am using it for my gmail account.

     

    I have tried attaching from OneDrive, the file system on my iPad Pro, DropBox.

     

    iPad 13.6.1

    iPad Pro

    Model number: MZAW2LL/A

     

     

    • drewgoddard's avatar
      drewgoddard
      Copper Contributor
      Oct 08, 2020

      Same issue as above, no attachments can be viewed or downloaded via Outlook version 4.57.0 running IOS 140.0.1.

      • Tayls007's avatar
        Tayls007
        Copper Contributor
        Nov 06, 2020

        I am having the same issue, running Outlook (via Microsoft 365) on an iOS device (MacBook Pro with Outlook for Mac, version 16.42).  I am finding that when I access my Gmail account via Outlook, I am having the following issues:--

         

        1) none of the emails with attachments are showing in the email (ie. the attachments do not appear with the email concerned)

        2) none of the email footers (or graphics contained in the email) are downloading... (so they just appear as large, blank boxes within the body of the email).

         

        Any thoughts / comments / advice on how to resolve these issues please?

  • Sputnik_365's avatar
    Sputnik_365
    Copper Contributor
    Nov 05, 2019

    Akshay_Mane 

     

    Since Outlook for iOS 4.9.0 and iPadOS 13.2, at end October 2019, the problem of not being able to attach certain files to outgoing iPad Outlook mail messages has been resolved, in my experience.

    • JD Santos's avatar
      JD Santos
      Copper Contributor
      Dec 17, 2019

      Not working here. I’ve tried to attach from within the app from Onedrive, attach within from iCloud drive, and drag and drop from the Onedrive app. Eventually gave up and used the stock mail app.

      Sputnik_365 

       

      Kinda ridiculous to have a 6 month old issue for sending attachments on a business-oriented email app.

      • Tomco123's avatar
        Tomco123
        Copper Contributor
        Jan 14, 2020

        January 2020. I’m still having this issue! (Setup: iPad Pro with latest software. Outlook for iPad).

         

    • Russo5150's avatar
      Russo5150
      Copper Contributor
      Nov 15, 2019

      I had the same issue - after updating the iOS (IpadOS 13.2.), updating the Google Drive and updating Outlook App. I cleared the 'Allowed Apps' in the Google Drive; Allow Microsoft again to be 'Allowed' Still the same issue. Finally what did it was to remove the Google E-Mail account from Outlook and rebuild it. It did ask for permission again (a bit different screen- newer looking) and it WORKED!

      • Moosajee_Dhorat's avatar
        Moosajee_Dhorat
        Copper Contributor
        Jun 16, 2021
        Thank you! I try your method.

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