Forum Discussion

Copper Contributor

May 02, 2019

Outlook for iOS: cannot load or send attachments

I am using the MS Outlook app on my iPhone and iPad. Since about 2 weeks, I am unable to open any attachment (all file types are affected) and images embedded into emails are not shown. Furthermo...

office 365

Outlook for iOS

Akshay_Mane

Iron Contributor

Nov 04, 2019

m-v-r

Does this happen with all of the attachments or only particular one ? What are those attachments except for PDF or Excel ( I assume that you have those apps installed as well )

Please do a test. Create a Word file on another device and send it to your account and try to open it on IOS.

Please share the results.

Regards,

Akshay

Mekadunc

Copper Contributor

Sep 09, 2020

Akshay_Mane

I am having the same issue. PDF, Word, JPEG files are all showing the error message shown in the previous thread. I am using an iPad with the Outlook app installed as my mail application. I am using it for my gmail account.

I have tried attaching from OneDrive, the file system on my iPad Pro, DropBox.

iPad 13.6.1

iPad Pro

Model number: MZAW2LL/A

drewgoddard
Copper Contributor
Oct 08, 2020
Same issue as above, no attachments can be viewed or downloaded via Outlook version 4.57.0 running IOS 140.0.1.
- Tayls007
  Copper Contributor
  Nov 06, 2020
  I am having the same issue, running Outlook (via Microsoft 365) on an iOS device (MacBook Pro with Outlook for Mac, version 16.42). I am finding that when I access my Gmail account via Outlook, I am having the following issues:--
  
  1) none of the emails with attachments are showing in the email (ie. the attachments do not appear with the email concerned)
  2) none of the email footers (or graphics contained in the email) are downloading... (so they just appear as large, blank boxes within the body of the email).
  
  Any thoughts / comments / advice on how to resolve these issues please?