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Some Office 365 Business users unable to apply IRM protection

%3CLINGO-SUB%20id%3D%22lingo-sub-326191%22%20slang%3D%22en-US%22%3ESome%20Office%20365%20Business%20users%20unable%20to%20apply%20IRM%20protection%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-326191%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EWe%20are%20aware%20of%20an%20issue%20where%20some%20Office%20365%20Business%20%2F%20Microsoft%20365%20Business%20users%20are%20unable%20to%20apply%20Information%20Rights%20Management%20(IRM)%20protection%20to%20documents%20or%20emails%2C%20even%20if%20they%20are%20licensed%20to%20use%20the%20feature.%3C%2FSPAN%3E%20%3CSPAN%3EIn%20addition%2C%20these%20users%20%3C%2FSPAN%3E%3CSPAN%3Ecan%E2%80%99t%3C%2FSPAN%3E%20%3CSPAN%3Eapply%20%3C%2FSPAN%3E%3CSPAN%3Elabels%3C%2FSPAN%3E%3CSPAN%3E%20that%20a%3C%2FSPAN%3E%3CSPAN%3Ere%20configured%20to%20apply%20%3C%2FSPAN%3E%3CSPAN%3Ethis%20protection%3C%2FSPAN%3E%3CSPAN%3E%20in%20%3C%2FSPAN%3E%3CSPAN%3Ethe%20%3C%2FSPAN%3E%3CSPAN%3EAzure%20Information%20%3C%2FSPAN%3E%3CSPAN%3EProtection%3C%2FSPAN%3E%3CSPAN%3E%20client%20with%20Office%3C%2FSPAN%3E%3CSPAN%3E.%20%3C%2FSPAN%3E%3CEM%3ENote%3A%20Office%20365%20ProPlus%20users%20are%20unaffected.%3CBR%20%2F%3E%3C%2FEM%3E%3C%2FP%3E%0A%3CP%3E%3CSPAN%20data-ccp-props%3D%22%7B%26quot%3B201341983%26quot%3B%3A0%2C%26quot%3B335559739%26quot%3B%3A160%2C%26quot%3B335559740%26quot%3B%3A259%7D%22%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%3CSPAN%3EThe%20team%20has%20fixed%20the%20issue%2C%20and%20the%20fix%20is%20gradually%20rolling%20out%20worldwide%3C%2FSPAN%3E%3CSPAN%3E.%20%3C%2FSPAN%3E%3CSPAN%3EThere%20is%20no%20need%20to%20install%20an%20Office%20update%3B%20once%20the%20fix%20has%20deployed%20to%20you%2C%20your%20ability%20to%20protect%20content%20with%20IRM%20will%20be%20re-enabled%20automatically.%26nbsp%3B%3C%2FSPAN%3E%3CSPAN%20data-ccp-props%3D%22%7B%26quot%3B201341983%26quot%3B%3A0%2C%26quot%3B335559739%26quot%3B%3A160%2C%26quot%3B335559740%26quot%3B%3A259%7D%22%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSPAN%3EToday%2C%20the%20fix%20is%20deployed%20to%2080%25%20of%20affected%20users%2C%20and%20we%20expect%20to%20complete%20the%20deployment%20to%20100%25%20of%20affected%20users%20%3C%2FSPAN%3E%3CSPAN%3Ein%20the%20next%20few%3C%2FSPAN%3E%3CSPAN%3E%20weeks%3C%2FSPAN%3E%3CSPAN%3E.%20%3C%2FSPAN%3E%3CSPAN%3EWe%20will%20keep%20you%20updated%20about%20the%20fix%20deployment%20status%20in%20the%20comments%20below.%3C%2FSPAN%3E%3CSPAN%20data-ccp-props%3D%22%7B%26quot%3B201341983%26quot%3B%3A0%2C%26quot%3B335559739%26quot%3B%3A160%2C%26quot%3B335559740%26quot%3B%3A259%7D%22%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSTRONG%3E%3CSPAN%3EWorkaround%3A%3C%2FSPAN%3E%3C%2FSTRONG%3E%20%3CSPAN%3EIf%3C%2FSPAN%3E%3CSPAN%3E%20you%20are%20one%20of%20the%20affected%20users%20to%20whom%20the%20fix%20has%20not%20yet%20been%20deployed%3C%2FSPAN%3E%3CSPAN%3E%2C%20and%20you%20need%20to%20protect%20your%20documents%20or%20emails%20with%20IRM%20now%2C%20you%20can%20close%20your%20Office%20applications%20%26amp%3B%20run%20the%20registry%20file%20in%20the%20attached%20zip%20archive%20to%20manually%20enable%20the%20fix%3C%2FSPAN%3E%3CSPAN%3E%20as%20a%20workaround.%3C%2FSPAN%3E%3CSPAN%20data-ccp-props%3D%22%7B%26quot%3B201341983%26quot%3B%3A0%2C%26quot%3B335559739%26quot%3B%3A160%2C%26quot%3B335559740%26quot%3B%3A259%7D%22%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CU%3E%3CSTRONG%3EUPDATE%20--%20February%201%2C%202019%3A%3C%2FSTRONG%3E%3C%2FU%3E%3C%2FP%3E%0A%3CP%3EThe%20fix%20has%20now%20been%20deployed%20to%20100%25%20of%20affected%20users%2C%20so%20there%20is%20no%20need%20to%20apply%20a%20workaround%20anymore.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-326191%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20Apps%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESecurity%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-400719%22%20slang%3D%22en-US%22%3ERe%3A%20Some%20Office%20365%20Business%20users%20unable%20to%20apply%20IRM%20protection%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-400719%22%20slang%3D%22en-US%22%3EGood%20Morning%20-%20I%20had%20to%20open%20a%20ticket%20through%20the%20Office%20Admin%20Portal.%20It%20took%20them%20a%20week%20and%20a%20lot%20of%20powershell%20but%20it%20was%20finally%20resolved.%20We%20knew%20we%20had%20gotten%20close%20when%20our%20CEO%20was%20able%20to%20use%20protection%20management%20via%20the%20web%20version%20of%20outlook.%20The%20support%20ticket%20for%20this%20ended%20up%20being%20part%20of%20our%20MS365%20subscription%20so%20there%20was%20no%20charge.%20(Just%20a%20lot%20of%20inconvenience%20-%20due%20to%20dialing%20in%2Fout%20and%20lost%20time).%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-400605%22%20slang%3D%22en-US%22%3ERe%3A%20Some%20Office%20365%20Business%20users%20unable%20to%20apply%20IRM%20protection%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-400605%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20here%2C%20we%20are%20in%20April%20and%20some%20users%20still%20encounter%20this%20error.%20Is%20there%20a%20KB%20we%20can%20deploy%20so%20we%20are%20sure%20the%20fix%20is%20applied%3F%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F120751%22%20target%3D%22_blank%22%3E%40Jim%20Parsons%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F170947%22%20target%3D%22_blank%22%3E%40Mike%20Paer%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-363783%22%20slang%3D%22en-US%22%3ERe%3A%20Some%20Office%20365%20Business%20users%20unable%20to%20apply%20IRM%20protection%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-363783%22%20slang%3D%22en-US%22%3EOur%20CEO%20suddenly%20can%20not%20apply%20the%20Confidential%20or%20Highly%20confidential%20tags%20due%20to%20receipt%20of%20this%20same%20error%20description.%20We%20are%20MS365%20for%20Business%20users.%20Everyone%20else%20in%20the%20office%20can%20use%20the%20buttons%20except%20for%20him.%20He%20is%20the%20one%20that%20uses%20the%20buttons%20the%20most.%20Since%20we%20are%20in%20March%202019%20(Post%20fix)%2C%20Is%20there%20another%20issue%20which%20may%20have%20cause%20this%3F%20He%20can%20apply%20private%2C%20general%2C%20and%20public%20without%20a%20problem.%20As%20soon%20as%20he%20clicks%20confidential%20or%20highly%20confidential%2C%20that's%20when%20the%20error%20is%20generated.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-363757%22%20slang%3D%22en-US%22%3ERe%3A%20Some%20Office%20365%20Business%20users%20unable%20to%20apply%20IRM%20protection%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-363757%22%20slang%3D%22en-US%22%3EOur%20CEO%20suddenly%20can%20not%20apply%20the%20Confidential%20or%20Highly%20confidential%20tags%20due%20to%20receipt%20of%20this%20same%20error%20description.%20We%20are%20MS365%20for%20Business%20users.%20Everyone%20else%20in%20the%20office%20can%20use%20the%20buttons%20except%20for%20him.%20He%20is%20the%20one%20that%20uses%20the%20buttons%20the%20most.%20Since%20we%20are%20in%20March%202019%20(Post%20fix)%2C%20Is%20there%20another%20issue%20which%20may%20have%20cause%20this%3F%20He%20can%20apply%20private%2C%20general%2C%20and%20public%20without%20a%20problem.%20As%20soon%20as%20he%20clicks%20confidential%20or%20highly%20confidential%2C%20that's%20when%20the%20error%20is%20generated.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-327003%22%20slang%3D%22en-US%22%3ERe%3A%20Some%20Office%20365%20Business%20users%20unable%20to%20apply%20IRM%20protection%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-327003%22%20slang%3D%22en-US%22%3E%3CP%3EPlease%20post%20the%20error%2C%20that%20one%20will%20experience%20when%20applying%20IRM%20on%20emails.%26nbsp%3B%3C%2FP%3E%0A%3CP%3Eit%20will%20help%20to%20identify%20the%20issue%20and%20apply%20the%20work%20around%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-668783%22%20slang%3D%22en-US%22%3ERe%3A%20Some%20Office%20365%20Business%20users%20unable%20to%20apply%20IRM%20protection%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-668783%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F120751%22%20target%3D%22_blank%22%3E%40Jim%20Parsons%3C%2FA%3E%26nbsp%3B%20Hi%20we%20have%20the%20same%20issue.%26nbsp%3B%20Is%20there%20anyway%20to%20get%20the%20ticket%20number%20for%20the%20IRM%20issue.%26nbsp%3B%20I%20would%20like%20to%20provide%20this%20to%20the%20tech%20we%20are%20working%20with.%26nbsp%3B%20Hopefully%20he%20can%20access%20and%20resolved%20our%20issue%20as%20well.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJeri%20JJmint%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-668792%22%20slang%3D%22en-US%22%3ERe%3A%20Some%20Office%20365%20Business%20users%20unable%20to%20apply%20IRM%20protection%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-668792%22%20slang%3D%22en-US%22%3ECertainly.%20The%20ticket%20number%20was%2013501366%20from%203%2F13%2F2019.%20Our%20technician%20put%20in%20a%20lot%20of%20time%20and%20effort%20on%20the%20issue.%20I'm%20quite%20sure%20that%20he%20documented%20his%20steps%20very%20well.%20Good%20Luck..!!%3C%2FLINGO-BODY%3E
Highlighted
Mike Paer
Microsoft

We are aware of an issue where some Office 365 Business / Microsoft 365 Business users are unable to apply Information Rights Management (IRM) protection to documents or emails, even if they are licensed to use the feature. In addition, these users can’t apply labels that are configured to apply this protection in the Azure Information Protection client with Office. Note: Office 365 ProPlus users are unaffected.

 

The team has fixed the issue, and the fix is gradually rolling out worldwide. There is no need to install an Office update; once the fix has deployed to you, your ability to protect content with IRM will be re-enabled automatically.  

 

Today, the fix is deployed to 80% of affected users, and we expect to complete the deployment to 100% of affected users in the next few weeks. We will keep you updated about the fix deployment status in the comments below. 

 

Workaround: If you are one of the affected users to whom the fix has not yet been deployed, and you need to protect your documents or emails with IRM now, you can close your Office applications & run the registry file in the attached zip archive to manually enable the fix as a workaround. 

 

UPDATE -- February 1, 2019:

The fix has now been deployed to 100% of affected users, so there is no need to apply a workaround anymore.

7 Replies

Please post the error, that one will experience when applying IRM on emails. 

it will help to identify the issue and apply the work around

Our CEO suddenly can not apply the Confidential or Highly confidential tags due to receipt of this same error description. We are MS365 for Business users. Everyone else in the office can use the buttons except for him. He is the one that uses the buttons the most. Since we are in March 2019 (Post fix), Is there another issue which may have cause this? He can apply private, general, and public without a problem. As soon as he clicks confidential or highly confidential, that's when the error is generated.
Our CEO suddenly can not apply the Confidential or Highly confidential tags due to receipt of this same error description. We are MS365 for Business users. Everyone else in the office can use the buttons except for him. He is the one that uses the buttons the most. Since we are in March 2019 (Post fix), Is there another issue which may have cause this? He can apply private, general, and public without a problem. As soon as he clicks confidential or highly confidential, that's when the error is generated.

Same here, we are in April and some users still encounter this error. Is there a KB we can deploy so we are sure the fix is applied? @Jim Parsons @Mike Paer 

Good Morning - I had to open a ticket through the Office Admin Portal. It took them a week and a lot of powershell but it was finally resolved. We knew we had gotten close when our CEO was able to use protection management via the web version of outlook. The support ticket for this ended up being part of our MS365 subscription so there was no charge. (Just a lot of inconvenience - due to dialing in/out and lost time).

@Jim Parsons  Hi we have the same issue.  Is there anyway to get the ticket number for the IRM issue.  I would like to provide this to the tech we are working with.  Hopefully he can access and resolved our issue as well. 

 

Thanks,

 

Jeri JJmint

Certainly. The ticket number was 13501366 from 3/13/2019. Our technician put in a lot of time and effort on the issue. I'm quite sure that he documented his steps very well. Good Luck..!!
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