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Jim Parsons's avatar
Jim Parsons
Copper Contributor
Mar 09, 2019
Our CEO suddenly can not apply the Confidential or Highly confidential tags due to receipt of this same error description. We are MS365 for Business users. Everyone else in the office can use the buttons except for him. He is the one that uses the buttons the most. Since we are in March 2019 (Post fix), Is there another issue which may have cause this? He can apply private, general, and public without a problem. As soon as he clicks confidential or highly confidential, that's when the error is generated.
  • Mathieu Aït Azzouzène's avatar
    Mathieu Aït Azzouzène
    Brass Contributor
    Apr 05, 2019

    Same here, we are in April and some users still encounter this error. Is there a KB we can deploy so we are sure the fix is applied? Jim Parsons Mike Paer 

    • Jim Parsons's avatar
      Jim Parsons
      Copper Contributor
      Apr 05, 2019
      Good Morning - I had to open a ticket through the Office Admin Portal. It took them a week and a lot of powershell but it was finally resolved. We knew we had gotten close when our CEO was able to use protection management via the web version of outlook. The support ticket for this ended up being part of our MS365 subscription so there was no charge. (Just a lot of inconvenience - due to dialing in/out and lost time).
      • JJmint's avatar
        JJmint
        Copper Contributor
        Jun 04, 2019

        Jim Parsons  Hi we have the same issue.  Is there anyway to get the ticket number for the IRM issue.  I would like to provide this to the tech we are working with.  Hopefully he can access and resolved our issue as well. 

         

        Thanks,

         

        Jeri JJmint

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