Forum Discussion
SharePoint Online - IE 11 - message 'Internet Explorer has stopped working'
Since about a week or so (say 07/04/2017), my Internet Explorer has stopped working for accessing SharePoint site in SharePoint Online. It tries to open the SharePoint Site for about 10 sec and then comes back with message 'Internet Explorer has stopped working' and then it closes all tabs in IE whichever tab trying to access SharePoint online.
I tried following so far:
Resetting IE (and restarting the computer)
Tried all combination of IE (32, 64, Admin mode etc)
Ensuring Trusted Site has https://*.sharepoint.com
Reparing Office etc (though it should not be related to current error)
My Windows is on Automated Updates
I am on "Current Channel" for Office-365 Updates and "Production ring" for OneDrive Updates
It does seem to work when we run IE "without add-ons" but then why should it not work with Microsoft's own add-ons. That's obviously not the solution, even if one by one I try single out the add-on causing the problem.
Thank-you so much. Your ":P" solved the whole thing.
22 Replies
Install this: https://www.microsoft.com/en-US/download/details.aspx?id=13255
Works in 10 as well. Fix about 5 of these a week
Same issue here, with multiple tenants/customers. Disabling plugins, differente results. Workaround for now, use a direct link/favorite instead of the the tile "SharePoint" in portal.office.com
- What version of Office are you all running? There was a bug back in a 1706 build that caused IE to crash when browsing SharePoint sites. That should be solved back in August if you are on the Monthly Builds however.
Hi, i'm currently running Office version 1708. And had the issue myself as well. In my case, the solution was to disable the plugin "SharePoint Spreadsheet Launcher". But one of our customers does not have this plugin installed. The reason why they need IE is because of the option "Open in Windows Explorer".
When we're all on Windows 10 1709 (Creators Fall update) there is no need for IE, because we can show them, without having to sync, their SPO files via the new Onedrive client.
I am having the same issue over here except it is only when SharePoint is the second homepage tab. No solutions, unfortunately, but it's good to know there are others out there.
We are having the same issue here, if IE was set to open to tabs of a SharePoint page, IE 11 would crash.
we have having some others saying that if they try to review/approve a workflow task in IE 11 it will also crash.
I'm also seeing this error on up to 3 of our users computers. My fix has been to switch them to Chrome. IF they decide to stay with IE I remove SharePoint as a bookmark or home page. I'm pretty frustrated too because the inspector tool is displaying an error in the console.
- How interesting. I've also been getting a similar issue for the past few days when using Sharepoint Online via our 365 tenant too. It's been exceptionally unstable, and complaining about a malicious add-on, yet all of the add-ons in my browser are disabled.
I've also noticed that trying to save a document to a site that I only have read-only access to (I wasn't aware) didn't throw up any error messages, it just caused the Microsoft Office Uploader to hang and my Office 2016 application to crash. (Version 1706 (Build 8229.2086 Click to Run) Current Channel).And IE is crashing again with the same error, the earlier disbaled extensions are still disabled and there are abosuletely no changes to machine/software since the last time it worked (about 5 hours back). Tried disabling/enabling the following multiple times. Some instances it worked and others it didn't. Sorry, this post is becoming more like my personal notes than any conclusive solutions.
Please proceed as follows
Office build downgrade
1. Open an elevated Command Prompt window. To do this, click Start, type cmd in the Start Search box, right-click cmd.exe, and then click Run as administrator
2. Cd C:\Program Files\Common Files\microsoft shared\ClickToRun
officec2rclient /update user updatetoversion=16.0.8201.2102https://support.microsoft.com/en-us/help/2770432/how-to-revert-to-an-earlier-version-of-office-2013-or-office-2016-clic
Hi Mark,
Thanks for contributing.
Just wondering if you also tried running IE with extensions off. Start -> Run -> iexplore.exe -extoff
Well if it works OK without add-ins, you know where the problem is. I can tell you that it works just fine here with IE11. Find the offending add-in and disable it.
Works here as well with IE, Edge, all the other browsers I have installed :P
Thank-you so much. Your ":P" solved the whole thing.
