Forum Discussion

Vivek Jain's avatar
Vivek Jain
Brass Contributor
Jul 14, 2017
Solved

SharePoint Online - IE 11 - message 'Internet Explorer has stopped working'

Since about a week or so (say 07/04/2017), my Internet Explorer has stopped working for accessing SharePoint site in SharePoint Online. It tries to open the SharePoint Site for about 10 sec and then ...
office 365
sharepoint
  • Vivek Jain's avatar
    Vivek Jain
    Jul 17, 2017

    Thank-you so much. Your ":P" solved the whole thing.

Mark Wayt's avatar
Mark Wayt
Copper Contributor
Jul 25, 2017
How interesting. I've also been getting a similar issue for the past few days when using Sharepoint Online via our 365 tenant too. It's been exceptionally unstable, and complaining about a malicious add-on, yet all of the add-ons in my browser are disabled.
I've also noticed that trying to save a document to a site that I only have read-only access to (I wasn't aware) didn't throw up any error messages, it just caused the Microsoft Office Uploader to hang and my Office 2016 application to crash. (Version 1706 (Build 8229.2086 Click to Run) Current Channel).
  • Vivek Jain's avatar
    Vivek Jain
    Brass Contributor
    Jul 26, 2017

    And IE is crashing again with the same error, the earlier disbaled extensions are still disabled and there are abosuletely no changes to machine/software since the last time it worked (about 5 hours back). Tried disabling/enabling the following multiple times. Some instances it worked and others it didn't. Sorry, this post is becoming more like my personal notes than any conclusive solutions.

     

    • Go HyunJong's avatar
      Go HyunJong
      Copper Contributor
      Jul 27, 2017

      Please proceed as follows

       

      Office build downgrade

       

      1. Open an elevated Command Prompt window. To do this, click Start, type cmd in the Start Search box, right-click cmd.exe, and then click Run as administrator

       

      2. Cd C:\Program Files\Common Files\microsoft shared\ClickToRun
         officec2rclient /update user updatetoversion=16.0.8201.2102

       

      https://support.microsoft.com/en-us/help/2770432/how-to-revert-to-an-earlier-version-of-office-2013-or-office-2016-clic 

       

      • Vivek Jain's avatar
        Vivek Jain
        Brass Contributor
        Jul 27, 2017

        Please check the link, doesn't work for me. Going back to older version could cause more troubles.

         

        Just for the notes, It's working fine after the last round of ding-dong with the add-ons. Yesterday I needed to attend a WebEx meeting which resulted in enabling the below add-on and IE started crashing again. Disabling it made the IE work again and able to access the SharePoint Online sites.

         

        Note: My system is 64-bit OS (Windows 7 Ultimate), these add-ons are 32-bit. I think that should be fine. There was no option to select between the two when installing these add-ons.

         

  • Vivek Jain's avatar
    Vivek Jain
    Brass Contributor
    Jul 25, 2017

    Hi Mark,

    Thanks for contributing.

     

    Just wondering if you also tried running IE with extensions off. Start -> Run -> iexplore.exe -extoff

Resources