Having an issue with the latest build of MS teams. When opening files within their respective programs (if a spreadsheet I choose "open with excel", or word document I choose "open with word". They open fine and I can make changes without issue. However, once I close the file anywhere from 15 seconds to maybe a minute after, the same file reopens itself. Seems to only happen within the teams desktop app. Tried the web app and it doesn't happen. Also tried opening directly from Sharepoint, doesn't happen there either. Help!

I opened a ticket with MS and the initial tech said she'd had the same error reported earlier. They're escalating this to the Teams and SharePoint teams. I'll update the thread if I hear more.

Thanks for the response. Teams and office apps are on latest builds. Happens to multiple users. PC I’m testing on was a fresh image of build 1903. I can definitely try to clear the cache though.

systemsmaven Update: I no longer have this issue. Background: I recently replaced my laptop. I did not experience this issue with previous machine. Triggered uninstall of MS Office Enterprise/Professional replaced with O365 ProPlus on newly issued one.

I also have this issue. Same for a customer of mine.The customer is also having the file opened for a second time even if she is working in the document, Sometimes she doenst notice a second filed had opened so she is working in 2 copies of the same file. Clearing the cache doenst help. office/teams and windows is all up to date latest versions. Would love to hear what MS has to say, but I think I will open a case as well

Have a ticket open with Microsoft also. Gave them the link to this post. Was told that the case has been refer to a product engineer.

Teams desktop app opens documents twice

25 Replies

zhiyuan_chen022
Copper Contributor
Sep 24, 2019
9/20 I received a mail from MS that this issue has been fixed. I tested it in my tenant and it seems that the twice open problem do not exist any more.
How about your case?
- OnyXerozz
  Copper Contributor
  Sep 24, 2019
  zhiyuan_chen022
  
  Seems also been fixed for me. Good work Microsoft!
mjennes
Copper Contributor
Aug 06, 2019
TimShunamon - thanks for raising.

Experiencing same issue here (cleared cache). Appreciate an update on this issue. Thanks.
systemsmaven
Iron Contributor
Aug 06, 2019
TimShunamon

I'm having the same issue, different computers, cleared the cache. Did you get any update on this? Thanks!
- systemsmaven
  Iron Contributor
  Aug 06, 2019
  I opened a ticket with MS and the initial tech said she'd had the same error reported earlier. They're escalating this to the Teams and SharePoint teams. I'll update the thread if I hear more.
  - systemsmaven
    Iron Contributor
    Aug 07, 2019
    I spoke to the MS tech today and he's looking at logs from my system. I also referred him to this post so if anyone looking at this thread is also having the problem please post it/open a ticket with MS. 🙂
ChrisHoardMVP
MVP
Jul 05, 2019
Hi Tim,

Sounds like it’s restricted to the Desktop app as it’s not happening in Web or SharePoint.

A few questions

1.) Is Teams Desktop App updated to the latest version?
2.) Have you tried either logging out completely, or logging out completely the. clearing the cache and then logging back in
3.) Does it occur with anyone else or only you?

Let me know how it goes!

Best, Chris
- TimShunamon
  Copper Contributor
  Jul 05, 2019
  Thanks for the response. Teams and office apps are on latest builds. Happens to multiple users. PC I’m testing on was a fresh image of build 1903. I can definitely try to clear the cache though.
  - vachermc
    Copper Contributor
    Aug 01, 2019
    This is happening to us today after yesterday's Teams update. Clearing the cache did not resolve the issue. Did you find a resolution?

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Teams desktop app opens documents twice

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