Forum Discussion
Personal Microsoft Account stuck to old Teams‑Free Azure AD tenant - identity corruption
Your personal Microsoft account and Microsoft Entra identity are separate objects, despite using the same email address. Consumer sign-in can work while Office, OneDrive, or Azure selects a work/school context. Open a private window and open My Account for that tenant using its tenant ID; select Organizations, then Leave. If it is a guest association and self-service leaving is allowed, this removes the relationship. If Leave is absent or fails, Microsoft documents no client-side method to delete that object. Deleting the tenant requires a Global Administrator and deletion checks to pass. Because no administrator remains, request a Microsoft Entra tenant-lockout case with ownership verification, not a consumer OneDrive repair. Include the tenant ID, tenant domain, sign-in name, error correlation IDs with UTC times, and all four case numbers. Microsoft’s public guidance does not expose a named “Microsoft Account Identity Team” route, so request Entra ownership recovery and routing confirmation.
Thanks for the reply. I appreciate the effort.
Unfortunately, the issue is the normal process does not work. This is a Microsoft created Tenant that was created for the Free Microsoft Teams offering in 2020. Microsoft has since shut down the environment. While I can get to My Account page, it pops up repeated security/certificate errors. Once clearing the 5-10 pop ups I can see read-only details about the tenant but clicking anything starts the pop loop of security errors.
This is a corruption that is not exactly unique. There is a fair amount of people with same/similar issues yet very few of those I found across forums have been able to get Microsoft to resolve the issue. I spent hours on multiple days using AI to try and a better communicate to Microsoft support. It usually results in escalation then suggestion I contact Azure support. Contacting Azure support is non-starter as they won't even entertain idea of a consumer/retail outlook.com account.
So this is an untenable situation as a customer with no options to request Microsoft support properly for resolution. Based on my own knowledge/experience over 25+ years in enterprise IT across mostly Microsoft shops and the handful of people who successfully were able to get the corrupted reference to the Free Teams tenant removed from their consumer/retail personal Microsoft account -- this requires action by internal Microsoft identity management team that is not directly customer facing and can not be directly contacted by external customers.
