Forum Discussion

Vicclu's avatar
Vicclu
Copper Contributor
Dec 18, 2021

Laptop not recognizing jackstick output

Hello guys!

For the last month with the use of windows 11, my laptop (Dell XPS 15) is not recognizing my headset. I stick my jack stick into my laptop, but the sound will play out of the internal speakers and is really frustrating when you just wanna listen through your headset. I have tried to uninstall, reinstall Realtek drivers, update drivers, deactivate, activate sound device etc..... 

But sometimes when I do reinstall my drivers and have my headset connected to my laptop while it restarts, the sounds come through the headset. But when I unplug and plug it in again, the sounds will play through the internal speakers. HELP!


Please help, this is tormenting me, and will haunt me every time I am opening my laptop ;(

Application Management
Configuration
device management
Features
Licensing
security
Update management
  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    Dec 19, 2021
    Try open start and search for feedback and open the Feedback Hub app and report this issue.
    Try uninstall the driver and restart your PC and see whether it works with the default Windows driver?
    You may try run Windows Update and see if it is available in the Windows Update.

Resources