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Change Cloud PBX User Number to Service Number
Was anyone sucessful in converting a user number into a service number in Cloud PBX in North America? Support told me to port the number out and back in again as a service number. When AA and Call queues were in preivew this was possable, but not since these features are generally avalable.
- Thank you for you assistance! MS support was able to convert this user number to a service number.
23 Replies
This is an old thread, but for anyone else that finds this, see the following article:
What you want to do? Do these steps and download the correct forms
Get new user phone numbers that aren't listed in the Microsoft Teams admin center. Download the https://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/blob/live/Teams/downloads/new-number-request-forms/new-phone-number-request-for-the-u.s.-(user-numbers)-(v.3.0)-(en-us).pdf?raw=true form, fill it out and mailto:gcstnmsd@microsoft.com. Get new service phone numbers that aren't listed in the Microsoft Teams admin center. For service numbers inside of the United States, please https://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/blob/live/Teams/downloads/new-number-request-forms/new-phone-number-request-for-numbers-inside-the-u.s.-(service-numbers)-(v.1.0)-(en-us).pdf?raw=true, fill it out, and mailto:ptn@microsoft.com. Get phone numbers transferred to us. Download one of these forms:
https://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/blob/live/Teams/downloads/LOA-forms/letter-of-authorization-(loa)-for-the-u.s.-(user-and-service-numbers)-(v.3.2)-(en-us).pdf?raw=true
https://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/blob/live/Teams/downloads/LOA-forms/Letter-of-authorization-(loa)-for-the-u.s.-(toll-free-numbers)-(v.3.2)-(en-us).pdf?raw=true
Note: If you are trying to get more than 999 subscriber or user phone numbers, you will need to fill out a Letter of Authorization (LOA) and send it to us. See https://docs.microsoft.com/en-us/microsoftteams/transfer-phone-numbers-to-office-365 for more information.
Fill it out and mailto:ptn@microsoft.com.Change a user's number to a service number. mailto:ptn@microsoft.com your PIN and the list of user numbers you want to convert to service numbers. To set up a PIN, go https://docs.microsoft.com/en-us/skypeforbusiness/what-are-calling-plans-in-office-365/set-your-pin-for-transferring-numbers-to-a-new-service-provider. Transfer numbers from one Office 365 organization to another. mailto:ptn@microsoft.com the list of user (subscriber) phone numbers you want to transfer along with the PIN of the source organization where you want to transfer the numbers from. To set up a PIN, go https://docs.microsoft.com/en-us/skypeforbusiness/what-are-calling-plans-in-office-365/set-your-pin-for-transferring-numbers-to-a-new-service-provider. Ref: https://docs.microsoft.com/en-us/microsoftteams/manage-phone-numbers-for-your-organization/phone-number-management-for-the-u-s
- Mohammed Anas Shaikh
Microsoft
HI Clayton, Per my understanding this is still possible, Do you happen to have the support ticket number that you created? i can look to see what happened with it.- Any Update?
- Mohammed Anas ShaikhHi Jay
We do have an option to submit an internal request to our Number porting team that may allow converting a user number already owned by MSFT into a service number. There may ne corner cases where this may not be possible but that is difficult to determine upfront.
In your case i am not sure if we tried to go through this process, it seems to me that we did not. I am seeing that you may have worked with Seth Drake but I unfortunately do not have access or ability to check the case you provided or work on it as that case was created using a different ticketing system which is not used by Me and my team.
What i would suggest you is if you can open up a new case again and when you have a support engineer available to work with you please loop me in on your email thread with the engineer and ill work with him to get this to the right place.
- The ticket number is 30126-5636354.
