Office 365 Profile picture not displayed inside SharePoint People Web Part on Modern Site Page

HaroldvandeKamp We started having this issue out of the blue last week. I have tried everything suggested here with no success. I opened a case with Microsoft, and they have run a couple of server-side synchs so far, but that has not helped. Half of our users do not have SharePoint profile pictures. And it changes from day to day. A user might have a SharePoint Profile picture one day, but not the next day. Has anyone come up with a solution that actually works? 

HaroldvandeKamp 

I know this is an older post, but i thought i'd share this solution on the topic as this may be solved without having to go through the hassle of MS support and have them fix it back end.

When we had this problem it is was a setting in the Sharepoint UPA that blocked the users pictures from being synced from Delve into Sharepoint.

These are the steps we took to solve it (You need to be Sharepoint Admin):

1. Go to the Sharepoint Admin

2. Click on the 'More features' option in the left side menu

3. Click "User Profiles' to open the Sharepoint UPA

4. Click 'Manage User Properties'

5. Click on 'Picture' and select 'Edit'

6. Scroll down to 'Edit settings' and check the 'Allow users to edit values for this property' box.

7. Scroll to bottom and select 'OK' to save the setting

Next time a user logs in to sharepoint, if they have a profile picture set in Delve, it will sync over to their Sharepoint profile. Browser caching and how often the users logs into O365 will determine how long it will take for the pictures to start appearing for everyone.

To check that it is working, you can look in this folder: 
https://YOURDOMAIN-my.sharepoint.com/User%20Photos

If a person logs into sharepoint, and they have a profile picture set in Delve, it will be synced (three different sizes) to this folder, which is the source of the profile pictures used in Sharepoint Web Parts (unlike all other instances of the Office 365 apps that get it from Delve/Azure...)

If the user haven't uploaded a profile picture in Delve, they will instead a Grey avatar  as their picture in this folder.

When we did this, to control if it was working properly, I sorted all images by size and deleted all instances of the grey avatars (943 Bytes, 1,08KB and 1,85KB) and could then I could see that people that had uploaded pictures to Delve but had no picture in Sharepoint and the grey avatar in this folder, would get their Delve picture synced this folder and subsequently started to appear in sharepoint as well.

HaroldvandeKamp We are still seeing this issue with just a few individuals, and only with the People web part. In all other systems, their images show up as expected. IT said there's nothing they can do short of opening a ticket with Microsoft.

We have the same issue. Some apps display the current picture, some display the old, and sharepoint display new, old, and blank depending on hwat kind of page you are on. We have instructed employees to update their photos, only to discover nothing syncs and half the photos are blank when they uploaded them over a week ago. Any help is appreciated, we are totally confused how this is supposed to work. We dont have a User Photos directory on our tenant that we can locate.

HaroldvandeKamp 18 months later and this "feature" is still causing problems for our company - users or admin add profile photos, which appear everywhere in Office 365 *EXCEPT* SharePoint. My current technical support provided this list of actions report back on - see below. Personally, I just want this to work - if the profile image is showing in Office 365, Outlook, Outlook Online, Teams and Delve - then it should just show up in SharePoint and not require any interventions by users or admin.

The current work-around solution I am trying is to manually add the photo in the SharePoint Admin classic edit user profiles - since this shows the photos in SharePoint almost right away... most of the time.   The reason I need to push this now is that we are launching our new SharePoint Intranet, and it just looks bad when profile photos are missing.

• Check in Exchange Online to see if the user’s picture, click ‘shows up there. To do this Outlook’ on the navigation. Then, next to the user’s name click the drop-down arrow. Under the default configuration, the user’s picture should appear here.
• In SharePoint, have the user click ‘change your photo’ followed by cancel and refresh the browser. This forces a picture sync.
• Try in-private browsing or a different browser.
• Ensure users have permissions to edit the ‘PictureURL’ property in their profile. The property must be user editable. Browse to tenant administration > User Profiles > Manage User Properties > edit the ‘Picture’ property. Ensure ‘Edit Settings’ is set to ‘Allow users to edit values for this property’.
• Take a fiddler trace of an in-private browsing session browsing to ‘Newsfeed’ and clicking ‘change your photo’. *Fiddler steps are Mentioned in Email Attachment*
• Use the URL https://outlook.office365.com/EWS/Exchange.asmx/s/GetUserPhoto?email=user@domain.onmicrosoft.com&size=HR648x648 and just replace the email address to customer’s mail address and check if image is rendered or not. (access URL with affected user account login)
• User must be rendering his/her own large thumbnail picture either using userphoto.aspx?size=L or rendering the actual file user_tenant_onmicrosoft_com_Lthumb.jpg
o a. In case of the file user_domain_onmicrosoft_com_Lthumb.jpg, it must exist in the User Photos library in the correct Profile pictures folder according to the web's language, there is a URL prefix check to ensure that the picture is in the right location and exists.
• User's SMTP claim must have an EXO license associated and image uploaded or DirSynced.
• The Mysite host (https://domain-my.sharepoint.com/) must have enough storage to save the images (quota settings).
• Browse to https://domain-my.sharepoint.com/user%20Photos/Profile%20Pictures >> Look for affected user and take a screenshot.

We are experiencing the same issues.
I even found an example where my own profile picture is shown and not shown on the same page in multiple instances of the People web part. In this example I was recently added to the instance where my picture is shown, the other instance hasn’t changed.

The only working solution is to remove and re-add the persons from the web part and republish. But that’s not a workable solution for all our users.

We have opened a support ticket refering to this discussion.

This thing is still a problem as today, even after 24 hours most pictures are not refreshed in SharePoint.

It seems to also depends on where the user did upload the picture.

"https://portal.office.com/userphoto" seems to trigger the sync to SharePoint... but changing in Delve or Outlook will not.

Also I found the quality of the pictures in "https://tenant-my.sharepoint.com/User Photos" to be really poor compared to other location.

Experiencing this issue as well. Have created a ticket with Microsoft support and will ask them to sync all pictures, which will take some time. Not sure why this issue still exists, it was reported quite some time ago. 

Hi Everyone - For the user who's photo is missing in the People Web Part, has that user attempted to browse to SharePoint or OneDrive? If they select the SharePoint or OneDrive tile from the Office 365 portal: https://www.office.com/?auth=2&home=1 this should kick off the photo sync. There will be a wait period of up to 24 hours (or something), but worth a shot. Also, if you start the process of opening a support request by typing 'sharePoint Online not showing images in people Web part' or similar you should see this same proposed workaround as an article and/or a diagnostic asking for the user email for the user who's image is missing. 

Let me know if either of these help. 

Thanks, 

Bryan