Forum Discussion
Microsoft 365 Learning SharePoint site's pages keep loading forever
Inside our Office 365 tenant, we have provisioned the Office 365 Learning SharePoint site. But when users access the home page of the site or any other modern page inside the site, the web parts inside the page keeps loading forever as follow:-
Any advice what could be causing this issue?
Thanks
12 Replies
- Please confirm the type of Navigation the site is designed with
Structural or managed
is caching enabled on the navigation settings ?
Anaylse the traffic on the site by using developer tools on your browser F12, check the time at which each content loads, this will help you determine which webpart is causing the effect and also check the navigation as well.
Thanksregalchidi here are the results from F12 developer tools:-
could those be causing the infinite loading?
Thanks
- Hi, What you will need to do is use the Microsoft support tool (SARA) to capture the network and performance trace while accessing the page.
After capturing the log, attach it to the ticket you opened with Microsft for them to review, this will aid them in finding what the cause of the delay on the site and the issues with the webpart.
While capturing this log, issue you ain't using incognito browser and ensure you don't have any confidential pages opened on the PC.
You can get the tool from Microsoft site
https://www.microsoft.com/en-us/download/100607
Thanks
DhirenMehtaMSFTMicrosoft
Is this happening only on this O365 learning site or on all Modern sites? How did you create this Learning site? was it via Microsoft 365 Learning Pathways?
https://docs.microsoft.com/en-us/office365/customlearning/
- I would try to get Developer tools trace and see if you are seeing any HTTP 500/ 400 or 403 status coming back from SharePoint Online service.
- Also, are you able to reproduce this behavior with InPrivate browsing session as well?
- What browsers are you using to access these sites? Are all users having this issue?DhirenMehtaMSFT tried this on chrome, edge & Firefox + yes i cleared the browser cache.. nothing solved this issue
- DhirenMehtaMSFTOk then without looking at Developer tools trace , it would be difficult to find out what's causing the web part content to not load. I don't see any wide spread issue around O365 learning site or any other sites that match this behavior. So I would recommend to open up a Support case with Microsoft support team so that our teams can investigate this specific issue for you.
