Forum Discussion
Trust-based access denial—requesting manual review and scope clarification(TrkID#2606090040007541)
We are reaching out after exhausting standard support channels regarding a trust-based access denial on our Partner Center account.
Our India entity, ConvergeSoft International Private Limited (PartnerGlobal ID: 6077036), received the following response from Microsoft support:
"Microsoft runs on trust... we are unable to reactivate your access. This decision cannot be changed by opening a new support case."
Our account verification status shows Authorized. We have no outstanding invoices, no history of fraudulent or abusive activity, and are a legitimate 30-person software consulting firm serving enterprise clients across custom development, Salesforce consulting, and AI solutions.
We respectfully request:
1. Escalation to the Partner Vetting / Trust & Safety team for manual review
2. Clarification on whether this decision extends to our US-incorporated entity (ConvergeSol Inc., New Jersey) or is limited to the India entity
3. Any documentation we can provide to support a formal review
Tracking ID: #2606090040007541
1 Reply
Hi JigneshPrajapatiCS, trust-based denial cases usually cannot be resolved by changing a local setting or retrying the same request. I would gather the PartnerGlobal ID, tenant ID, tracking ID, legal business registration, domain ownership proof, and screenshots of the denial, then request manual review through Partner Center support. Ask support to clarify whether the denial is identity, business verification, domain, risk signal, or documentation related.
