Forum Discussion
Microsoft's Verification and Support System
Microsoft's verification and support system is absolutely appalling. Despite providing every piece of required information for my company, their system continues to reject my verification attempts. I've gone above and beyond by paying extra to create additional email accounts in the format email address removed for privacy reasons. I've submitted QR-coded invoices officially verified by government authorities. Our WHOIS data is current and accurate. My name matches perfectly across all documentation and our DUNS number is correct.
Yet, I keep receiving the same frustrating response: "This is because the primary contact details did not match."
When I reach out through their official support channels, it takes them five days just to respond. It's been two months now, and I'm still waiting for approval just to register. It's absurd that such a large company maintains such a disastrous system.
All they need to do is verify real users directly without relying on AI algorithms. They're so focused on automating everything with artificial intelligence that they've created a dysfunctional process. Despite all their technology, humans still remain superior at handling these verification tasks, yet Microsoft seems determined to automate a process they haven't properly designed.
36 Replies
Looks like countless people have been having this issue today, it makes me somewhat hopeful but I can only imagine the headache I will go through later on as I've tried to apply multiple times
Have you solved your problem?
I am not even talking about the bugs. The request was with an example list of document types, then you get an upload form without all the requested document types in the dropdown. And guess what, I can only upload one document type that is requested in the text but not listed in the dropdown.
I have the same problems with the wonky verification system.
It is completely unclear where the verification fails. I've requested a person to talk to, but no contextual response at all. So I am guessing the one answering the support mails is the same AI agent.
It is very frustrating and gives a lot of stress to go through this verification process.
Remind me to never change any legal info.
What happens when it fails indefinitely? Do you lose access to everything? As it is a core businness thing for me, I will be out of businness... And that is why I stress so much.
I hope someone, an actual person, can help with the process. Or tell us at least how to get an actual person on the other end of the support line. Going through support doesn't get you an actual person.- JillArmourMicrosoft
Community Manager
I'm afraid there is no call center for this or for support, all they have is the ticketing system. What is the messaging that support returned to you when you submitted a ticket?
this is my 25th day and I still haven't received a response and you haven't even responded to me for the last 2 weeks. what a horrible and disgraceful system.... We are trying to grow here as companies, you don't even help your customers.
Request ID : 2505090040013065
Request ID : 2505050050001928
Yes, it is a very bad situation that such a big company has deficiencies with support. Have you solved your problem?
nope
We went through this recently - the process took MUCH longer than 3-6 days. It's messy.
3-6 days is still a very bad time in 2025, how did you solve this problem?
