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kaanvision's avatar
kaanvision
Brass Contributor
May 10, 2025

Microsoft's Verification and Support System

Microsoft's verification and support system is absolutely appalling. Despite providing every piece of required information for my company, their system continues to reject my verification attempts. I...
verification
JillArmourMicrosoft's avatar
JillArmourMicrosoft
Icon for Community Manager rankCommunity Manager
May 15, 2025

I'm afraid there is no call center for this or for support, all they have is the ticketing system. What is the messaging that support returned to you when you submitted a ticket? 

kaanvision's avatar
kaanvision
Brass Contributor
May 19, 2025

this is my 25th day and I still haven't received a response and you haven't even responded to me for the last 2 weeks. what a horrible and disgraceful system.... We are trying to grow here as companies, you don't even help your customers.

Request ID : 2505090040013065
Request ID : 2505050050001928

  • darkhosa3's avatar
    darkhosa3
    Copper Contributor
    May 21, 2025

    Hey Guy!
    I have been over 150 days but the issue is still here. The company I worked is not accept to tolerate any waiting. The final solution is to buy the MS support sevice. It is about 1.8M NTD /yr.

    I wish money is able to resolve any issues.

    • kaanvision's avatar
      kaanvision
      Brass Contributor
      Sep 03, 2025

      where did you bought it? Which page

      • darkhosa3's avatar
        darkhosa3
        Copper Contributor
        Sep 03, 2025

        Money is not the solution. This team is not able to do anything to resolve the partner account issue. Give up or wait for about 1 year.

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