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Error when registering as a cloud partner Reseller
I can't get my company/entity approved on the Microsoft AI Cloud Partner (PartnerCenter) because it sees another instance of my entity. Originally, I attempted to use my domain https://sivility.com but because that's hosted with Godaddy, Microsoft wouldn't allow the domain to be used to register on the PartnerCenter. So I'm now attempting to register my company under the domain http://www.sivilitysystems.com but it now gives me the error below because it see's the first attempt under the first domain I tried and failed on. So the system automatically rejects me. I need this fixed because I'm an IT Company and have lots of customers relying on me getting this resolved.
{"code":2100,"description":"A legal entity matching the request payload already exists when creating the legal entity.","data":[],"source":"PartnerAccountEnrollmentApi"}
Ok everyone, I got approved and I'll tell you what I had to do.
I went to LinkedIn and did a trial of the Premium so I had better search and reach out options.
I then searched for every employee of the Partner Services team at Microsoft.
I then sent a message to each and every one of them explaining the problem.
After about a month, a rep emailed me and told me they had made some updates on the backend, and to resubmit my stuff in the portal.
It was approved almost instantly. As in, it was DEFINITELY programmed into the system - it was NOT a human looking over the documents. This was my fear - that they have a poorly trained CoPilot agent approving partner requests. I still feel this is the case today.
I opened ticket after ticket. There is no way to contact the partner reps (except for above :) ), there is no support phone numbers, and it's CLEARLY an automated response via email as it was exactly the same verbiage every time, and the "person" on the other side never actually answered any questions - because they couldn't because it's not a person.
EDIT: Microsoft would not let me post my original post because I said this was a bad practice. They're stopping true but negative replies ahead of time because they have no choice - they have to stop them before people see what's actually happening.
23 Replies
I've had the same issue and it took me forever to figure out how to solve it.
Turns out you can create a partner center ticket even if you have no access to a partner center workspace yet, using the following form:
https://partner.microsoft.com/en-us/support
The support staff then had me create a new partner account with a slightly different company name. They said I can change the name back later but that wasn't even necessary as the new company already ended up with the correct name. After that everything worked.
Hope this helps anyone stumbling on this.
Any updates on this issue? I am trying again almost a year later, and I am continuing to have the same issue when signing up. {"code":2100,"description":"A legal entity matching the request payload already exists when creating the legal entity.","data":[],"source":"PartnerAccountEnrollmentApi"}
Ok everyone, I got approved and I'll tell you what I had to do.
I went to LinkedIn and did a trial of the Premium so I had better search and reach out options.
I then searched for every employee of the Partner Services team at Microsoft.
I then sent a message to each and every one of them explaining the problem.
After about a month, a rep emailed me and told me they had made some updates on the backend, and to resubmit my stuff in the portal.
It was approved almost instantly. As in, it was DEFINITELY programmed into the system - it was NOT a human looking over the documents. This was my fear - that they have a poorly trained CoPilot agent approving partner requests. I still feel this is the case today.
I opened ticket after ticket. There is no way to contact the partner reps (except for above :) ), there is no support phone numbers, and it's CLEARLY an automated response via email as it was exactly the same verbiage every time, and the "person" on the other side never actually answered any questions - because they couldn't because it's not a person.
EDIT: Microsoft would not let me post my original post because I said this was a bad practice. They're stopping true but negative replies ahead of time because they have no choice - they have to stop them before people see what's actually happening.Could you PM me the person who actually responded to you?
Hello,
I am experiencing the exact same issue, and it is very frustrating that no one seems able to help us, nor can we contact anyone for support. This situation is truly disappointing.
- Hello, the company I'm working with (as an Indirect Provider) is facing the same issue. When they're trying to enroll as CSP Indirect Reseller using their old tenant they had racived:
{"code":2100,"description":"A legal entity matching the request payload already exists when creating the legal entity.","data":[],"source":"PartnerAccountEnrollmentApi"}
I recommended them to create new Entra directory and try to re-enroll. While doing that they recived this message:
Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: 715-123160 and transaction ID: 60acf0ab-28d7-4b8b-9bfc-b0b9c3c346ed.
Correlation ID: 2531800f-243c-4886-b556-c16494e39808
When clicking the Microsoft Support they are redirected to Partner Center help form but they're unable to send a ticket as there are no workspaces to choose and this field is required to fill in.
There were possibility to place a ticket in partner.microsoft.com without logging in but recently they removed it and require from partners to sign up before placing a ticket. There's no phone number to contact Microsoft Support, nor the e-mail to send an request for instructions. How they should reach the support to get any information about how to enroll themselves as indirect CSP reseller? They have a customer who wants to buy licenses asap as their current one are expiring in a month. Is that period of time enough to fix their issue? I can provide their company details and contact in sepparate message if needed
Best Regards- I'm also having issues with getting my partner account approved. Denied because when I bought my domain I used my shortened name "Nick" but when I filed my company with the federal government I had to use my full name "Nicholas". They won't approve it because of that, and now it appears I won't ever be able to be a partner because of it.
This has just started for me about the same time it started for you.- Does updating records in whois wouldn't fix it? Anyway it is highly inconvenient for potential partner to not recive an information about the reason of being rejected.
- JillArmourMicrosoft
Community Manager
KenEynon this is the response I received from the escalation support team:
---------------------
The best path to get support for this scenario will be for the partner to create a support case by following the link below. After creating it, a support professional will contact them directly to address the issue. By using the telephone numbers option, they will get direct assistance on how to open a support case.
- I think I've mentioned this to you before in our chat but the Business Support asks me what the issue is, When I select the product family and the service I need help with, it then opens a window that redirects me to Partner Center to open the case. But once in Partner Center, it won't let me open a case because it hasn't let me register as a company. I'm still stuck.
- JillArmourMicrosoftOk, let me see if I can get some better directions for you.
