Forum Discussion
Error when registering as a cloud partner Reseller
Ok everyone, I got approved and I'll tell you what I had to do.
I went to LinkedIn and did a trial of the Premium so I had better search and reach out options.
I then searched for every employee of the Partner Services team at Microsoft.
I then sent a message to each and every one of them explaining the problem.
After about a month, a rep emailed me and told me they had made some updates on the backend, and to resubmit my stuff in the portal.
It was approved almost instantly. As in, it was DEFINITELY programmed into the system - it was NOT a human looking over the documents. This was my fear - that they have a poorly trained CoPilot agent approving partner requests. I still feel this is the case today.
I opened ticket after ticket. There is no way to contact the partner reps (except for above :) ), there is no support phone numbers, and it's CLEARLY an automated response via email as it was exactly the same verbiage every time, and the "person" on the other side never actually answered any questions - because they couldn't because it's not a person.
EDIT: Microsoft would not let me post my original post because I said this was a bad practice. They're stopping true but negative replies ahead of time because they have no choice - they have to stop them before people see what's actually happening.
Community ManagerKenEynon this is the response I received from the escalation support team:
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The best path to get support for this scenario will be for the partner to create a support case by following the link below. After creating it, a support professional will contact them directly to address the issue. By using the telephone numbers option, they will get direct assistance on how to open a support case.
- I think I've mentioned this to you before in our chat but the Business Support asks me what the issue is, When I select the product family and the service I need help with, it then opens a window that redirects me to Partner Center to open the case. But once in Partner Center, it won't let me open a case because it hasn't let me register as a company. I'm still stuck.
- JillArmourMicrosoftOk, let me see if I can get some better directions for you.
We have the same problem as Maciej_Wawrzyniak in the above response, I cannot get any help on the phone, and in the Partner Center I cannot pick a workspace to write a support ticket. We get either this:
Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: 715-123160 and transaction ID: b201338b-14f4-4c2b-b9ef-f99ffd9b2c49.
Correlation ID: 5839a385-c70d-4e1f-b6ca-b53df129feee
or this:
{"code":2100,"description":"A legal entity matching the request payload already exists when creating the legal entity.","data":[],"source":"PartnerAccountEnrollmentApi"}
And this is the first time we are trying to enroll. What do we do?
