Forum Discussion
Error when registering as a cloud partner Reseller
- Jan 21, 2025
Ok everyone, I got approved and I'll tell you what I had to do.
I went to LinkedIn and did a trial of the Premium so I had better search and reach out options.
I then searched for every employee of the Partner Services team at Microsoft.
I then sent a message to each and every one of them explaining the problem.
After about a month, a rep emailed me and told me they had made some updates on the backend, and to resubmit my stuff in the portal.
It was approved almost instantly. As in, it was DEFINITELY programmed into the system - it was NOT a human looking over the documents. This was my fear - that they have a poorly trained CoPilot agent approving partner requests. I still feel this is the case today.
I opened ticket after ticket. There is no way to contact the partner reps (except for above :) ), there is no support phone numbers, and it's CLEARLY an automated response via email as it was exactly the same verbiage every time, and the "person" on the other side never actually answered any questions - because they couldn't because it's not a person.
EDIT: Microsoft would not let me post my original post because I said this was a bad practice. They're stopping true but negative replies ahead of time because they have no choice - they have to stop them before people see what's actually happening.
This has just started for me about the same time it started for you.
- nickburnsccgMay 08, 2024Copper Contributor
Maciej_Wawrzyniak I've done the Whois, I've provided the receipts for domain purchase, I've provided my FEDERAL BUSINESS DOCUMENTATION - I've provided everything and they just keep asking for the same things over and over until it permanently denied me this morning.
I've got FOUR tickets open with Microsoft, and none of them have been able to fix this.
It's like they're leaning entirely on Copilot to do the authorization, and Copilot isn't smart enough.
- KenEynonMay 08, 2024Copper ContributorYea, when they rejected me, all they did was repeat the alert that I got online about "TRUST" and they said that I'm permanently blocked from opening another case. Once you're formally blocked with this trust issue, you can't do anything about it. You're pretty much SOL. The only thing I can do at this point is maybe buy another domain, register a new company, and then buy that company for a dollar and legally make it part of my bigger company. What a mess!
- nickburnsccgMay 08, 2024Copper ContributorYeah, this is insane. I paid lawyers to setup my business, this is my 3rd MSP I've founded, I've been a CSP/NCE partner for over 18 years... I do NOT understand this.
And I just got an email back on one of the cases I have open and they once again did NOT provide a reason, and told me the same thing - I'm SOL. Nothing I can do.
This is outrageous.